“I love the Elves Box. Each box comes with enough stuff to make your own little projects. There are tutorials and you could copy those exactly OR make your own! The longer you subscribe the better! Because over time you'll collect more and more supplies! And my absolute favorite part: you can skip a month easily!! Maybe you saw next month's spoiler and it's just not your thing? That's ok, just skip a month. For someone starting out with resin, this subscription box is great! This subscription box is how I started resin. I love Sophie and Toffee soo much!!”
“This box comes with great molds and i'm so impressed with the designs. They come up with good themes and tend to be very professional. I love getting my boxes and will continue to subscribe.”
“First of all , the customer service is BOMB. You always get fast answers , they try to help as good as they can. Every time they are so patient, my first language is not english and sometimes i have problems with translating everything in their subscription portal , but i always get the help i need if i have to switch something around /cancel something/ skip something.
If you have a valid problem with the items you recieved, mail them pictures and your problem. you will get a substitut product ( not sure if they refund money because thats never an option i would chose).
no problems there at all. you can argue that there shouldnt be problems at all , yeah i get that , but they are a small team and they do what they can.
As for the shop itself.
wonderful selection, the subscription boxes are always worth their money.
i love the 50% off section, the molds are one of the best molds i bought till now.
the glitter section lacks a bit in my opinion, but thats personal preference , i dont like small pots of glitter. if i buy glitter i want a substantial amount of it. they sell for small crafts.
also can totally recommend the UV resin and the silicone to make molds. tested both and was more than satisfied.”
“I have been buying products from Sophie & Toffee for the past three years and have always been happily receiving them. Their customer service has been wonderfully taking care of every issue which I had. Be it, items which had been damaged from transit or even helping me to move a box to the next month's theme because I have forgotten to skip my subscription! When Covid strikes and the postal service encountered delays due to limited flights, the customer service was kind and patient to reassure me that my package will arrive and if the post lost my package, they would resend my package or refund me immediately. On top of this, they have recently upgraded all shipping to express shipping! I can now look forward to receiving my packages within 3 business days! What more can a customer ask for?
Superb customer service and a company who cares for their customers and is willing to help as much as it is reasonably able to do so! Definitely one of the best resin crafting company out there! Highly recommended!”
“I absolutely love Sophie and Toffee, great customer service! I just received my second subscription box (Premium Elves Box) and wanted to say that they really go out of the way to get you extra value for your money, everything was packaged beautifully, and I'm SO excited to make some lovely photo keychains! The Elves boxes have really been helping with my artistic burnout!
I've also placed mutiple $100+ orders and have had them arrive safely in beautiful condition. Any issues I've ever had are with shipping, and even then Singapore to USA has had very minimal issues that were basically immediately resolved by Sophie and Toffee's wonderful customer service team.
I have to say also, their resin is the best quality I've ever used. I notice a huge difference trying to use craft store brands. Their mold quality is also unparalleled as far as I'm concerned, and they even have some that are handmade! Just a wonderful company.”
“I have been subscribed to Sophie & Toffee for well over a year and have been so very impressed by their customer service. They have been very transparent when shipping issues arrived due to covid restrictions. And the one and only time I had an issue with one of my monthly subscription boxes they were fantastic about replacing the damaged items and included a few small freebies with the replacement. Highly recommend their company if you want to test out different types of resin items.”
