Starfire Designs Ceramic Fire Pebbles - Pack of 24 Reviews

5 Rating 1 Reviews

About Starfire Direct:

Starfire Direct is a premier online retailer of fire pits, patio furniture, heaters, grills and more!

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Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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“I love the pebbles, I did not know that they were going to be so light. They feel like they are made out of styrofoam, but they are made out of something ceramic I believe that doesn't melt. You can actually dig a fingernail into them. The one thing that I don't like about them is that they get charred by the flames. Had I known they were going to get so marked by The flames, I would have gotten a darker color. Black and gray I believe are the best colors for these as they hide those char marks the best. Also, make sure you decide exactly how you want them and place them, and then don't move them afterwards because if you move them, they will get more charred. They say fire glass does not get charred like this so I may end up switching.”

Helpful Report

Dear Valued Customer, Thank you for taking the time to share your feedback on our Starfire Designs Ceramic Fire Pebbles. We appreciate your honest review and are delighted to hear that you love the pebbles. We understand your concern about the lightness of the pebbles and their susceptibility to charring. Our ceramic fire pebbles are indeed crafted to be lightweight for ease of use and handling. The material used is designed to withstand high temperatures without melting, providing a safe and durable option for your fire feature. We apologize for any inconvenience caused by the charring from the flames. This is a normal outcome with really any fire media, as that is the byproduct of the Gas burning (Natural Gas or Propane) Your suggestion regarding darker colors such as black and gray is valuable feedback, and when we have a chance to speak with our customers directly, this is actually something we discuss. Additionally, we recommend carefully placing the pebbles in your desired arrangement to minimize movement and potential charring. If you are considering an alternative like fire glass, we offer a variety of options that may better suit your preferences. Fire glass is known for its ability to resist discoloration and charring, providing a lower-maintenance solution for your fire feature. We appreciate your business and the opportunity to enhance your outdoor space. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you in any way we can. Warm regards, Starfire Direct Customer Support Team