“The delivery cost nearly more than the tiles themselves. And there was only 3 tiny boxes that could have been delivered by a courier van instead of a lorry.”
“The tiles were laid and as soon as we put the kitchen light on I could see the difference in shade of the tiles!
They are laid now so what are we supposed to do now?
Very very unhappy”
“These tiles look stunning in my bathroom, definitely a pale grey which is what I wanted, even though they are called 'white'.
But I had loads of defective tiles & returned approx half) order - black pock marks, bleach like marks, cracks & scratch like marks. Replacement tiles were as bad & it took another 2 lots of replacements each time picking the good tiles out & trying to chop the bad ones to use in corners. This slowed job down by days & I'm very lucky installer didn't charge me extra.
I can't fault Tile Mountain's customer team (Sam especially) they kept providing free replacement tiles until the job was done, I would therefore recommend them as a store but not this particular tile or manufacturer (Duratile).”
“Delivery was 24 hours late without any update update available on the tracker. Tiler costs due to delay but Tile mountain only refunded £40 and this was a £700 order. Not happy”
