We are very sorry to hear that your tile order has not yet arrived with you. As soon as we are made aware, we will always look to rectify any issues in a timely manner. A member of our team will contact you directly to resolve this for you.
“Ordered these tiles from Tile mountains cream/ beige/ ivory section and I have to admit these tiles are clearly grey. I’m a bathroom fitter my trade, and have used tile/ bathroom mountain for years. My customer refused them, and I had to reorder more tiles/ more delivery cost. And I’ve lost a day and a half pay.
To add I’ve got to return the tiles to stoke myself or pay £40 courier to get my refund. Customer service very unprofessional/ unhelpful. Basically said tell your customer to sort the issue out. I’m seeking reputation and look after my customers. Unlike big tile/ bathroom companies
I’ll seek a new supplier in the future.
Very very poor.”
“No thanks, they let me down with my last delivery, it made the job go a day longer than it should have. That caused a domino effect and made most of my jobs a day late. Unfortunate because their previous delivery was first class”
“Tile was fine you man who served us was out standing he helped us loads could not wish for better service but the manager he should not be in charge had our money would not help is on our delivery he put the phone down on me very unprofessional”
