“Tile was fine you man who served us was out standing he helped us loads could not wish for better service but the manager he should not be in charge had our money would not help is on our delivery he put the phone down on me very unprofessional”
“Make sure you get all your tiles from the same batch otherwise they can be up to 10mm difference in size. Even if you get the same batch the patterns don't always match up correctly so setting out takes twice as long. Over order to make sure you have enough, small cuts leave almost the rest of the useless. Some of the tiles (5%) had defects like divets in them and some of the patterns were distorted.”
We are very sorry to see that you are unhappy with our delivery service.
Anything that weighs more than 15kg would need to be delivered on a pallet courier service, and as we use a third-party courier to deliver our orders, we are governed by their costs. We do subsidise the cost of our deliveries, but are unable to reduce it any further on some orders, I'm very sorry.
We do offer a collection service, should customers prefer to arrange their own delivery or to collect their order, but we are sorry if this is something that you have been unaware of until now.
We are very sorry to see that your sample order did not arrive with you.
The courier has advised that this was delivered; however, we have refunded this for you, and are sorry for any inconvenience that this has caused.
