We are sorry to see that the order arrived earlier than planned.
We would always advise customers to refuse a delivery in this case and to inform us of the delivery attempt so that we can rearrange it with the courier for the correct delivery date. We are sorry, however, if this has caused you any inconvenience.
“Had a vast amount of cracked tiles damaged in transit swiftly replaced by supplier even sent numerous amounts of deliveries the tiles are weak and even broke in my hand just moving them about”
We are sorry to see that you have received some damages to your order, but are pleased to see that this has been rectified.
If you did want to discuss the tiles further, please contact us on 01270 340034 or customer.service@tilemountain.co.uk.
We are sorry to see that you are unhappy with the tiles.
We cannot yet see that you have contacted us directly about this, so if you did want to discuss this further with us please email us at customer.service@tilemountain.co.uk or give us a call on 01782 223822.
We are sorry to see that you have not received your sample tile within our expected delivery time.
We can see that a replacement has now been sent; however, if you wanted to discuss this further please email us at customer.service@tiles247.co.uk or call us on 01270 340034.
“The tiles are different sizes, over 20% damaged, the customer services is even worse!
Naturally it is only my opinion however, it would be more beneficial to go to a reputable organisation, where they value their customers.
Abound these stack them high and sell cheap organisations as you are not receiving value for money!”
We are sorry to see that you are unhappy with the tiles and with the service provided. This is certainly not something that we would want, so can only apologise.
We can see that replacements have been sent for the unusable tiles and that this issue has now been resolved. However, should you wish to discuss this further please get in touch with our customer service team on 01782 223822 or at customer.service@tilemountain.co.uk
