“Happy with the tiles themselves but the quantity calculator is inaccurate.
I ordered the suggested amount for our measurements, along with the extra 7%, but am at least 14 tiles short.
Customer Services could not help and suggested I visit a store, none of which I live anywhere near, so this has left me having to place another smaller order with a £27 delivery cost.
We have also had to pay our tiler another day's wages as he couldn't complete the job, owing to running out of tiles.
Not pleased.”
We are sorry to see that you are unhappy with our calculator function on the website. This is based on the average number of wastage needed for this particular tile, and this can vary depending on the number of cuts that need to be made, for example. As per our terms and conditions, it is ultimately the customer's responsibility to ensure that they have enough materials to complete their project without delays.
However, we would like to apologise that you are unhappy and for any inconvenience that this has caused.
“I ordered a tile sample and as you can see from the photo they are nothing alike. I contacted Tile Mountain and no response only an email to write a review”
We are sorry to hear that the sample was not suitable for your project. I can not see we have received any correspondence regarding your query at this point.
I can see a member of the sales team has now contacted you to offer further assistance.
Regards,
“Happy with tiles but I asked if I could return 2 boxes of unopened tiles I was told I could not. Very disappointed and feel this is poor customer service.
I had intended to buy tiles for another bathroom from tile mountain but won't now”
We are glad to hear your are happy with the tiles you recieved.
Our returns policy listed online confirms we do not accept any leftover products or items that fall outside of a full order cancellation.
We would always recommend keeping a box of spare tiles should this be needed for any replacements in the future.
Regards
