“Tiles didn’t arrive when I was told they would which delayed the tiler, the carpenter and then the painter. I was the told the tiles were delayed due to Covid and the weather. I was told I’d get a call from the manager afew weeks ago….still waiting.”
We are sorry to see that you received some damaged items on your order.
Whilst we do expect our courier to take care with our orders, due to the nature of the goods, small damages can sometimes occur. We do ask that customers notify us of these damages within 48 hours and are always more than happy to issue replacements, if required, or a refund for those items. We are unable to see that we have been notified of any damage in this instance, but would be more than happy to look into this further with you - if require, please contact us on 01782 223822 or at customer.service@tilemountain.co.uk
“Very unhelpful when trying to exchange tiles, was told I had to arrange a courier to return tiles when I offered to drop them back at the Nottingham store. Courier broke them in transit so I have lost the money for the original tiles. Would not use this company again.”
