“Tricked by the staff at tile mountain! Promised a refund on my sample if it wasn't suitable then refused a refund when i returned it 3
Days later because ‘we no longer refund samples’. Lost out on a £1,000 order because of it.”
We are sorry to see that you are unhappy with our returns policy.
Generally, we are unable to accept the return of left-over items as we can move through batches very quickly.
We have reached out to you via email to try to resolve this with you.
“I like the tile but when it arrived there were quite a few tiles with a glazing fault (little weird spots which were quite visible). I asked for replacements which arrived smashed to smithereens due to very poor packaging, so got another lot of replacement tiles (again with some smashed). Some of the replacements had the same fault. I've given up trying to achieve any quality control with this tile and might not use them at all.”
We are very sorry to see that you are unhappy with the tile.
We would be more than happy to look into this for you and offer a solution. If you wanted us to look into this further please email us some images to customer.service@tilemountain.co.uk and we can do that for you.
We are sorry to see that you received some damage to your order.
We would always advise customers to let us know about any damaged items received within 48 hours of delivery, as we are always more than happy to send replacements or offer a refund for those. We cannot see that we have been informed of this until now, but do still want to help in any way we can, so have reached out to you via email.
“I ordered three sampled including this one but the samples sent didn't enable me to make an informed decision. I know I could have paid for a larger sample but why would I do that if I'm unlikely to need it and frankly I'm no good at making mosaics out of off cut tiles. A wasted excercise!”
We are very sorry to see that your sample order has been delayed.
We have emailed you regarding this and hope to resolve this for you as soon as possible.
We are sorry to see that you have received some damages on your delivery.
We can see that replacements were issued; however, we are sorry again for any inconvenience that this has caused.
“The tiles are great quality and very easy to install especially for someone like myself who has never installed these before, the delivery service is not great considering the price, the boxes arrived wet and the delivery guy parked a mile up the road and then expected me to carry them back to my property and it was not delivered to the road side I had to carry and lift them off the van even had to provide the Stanley knife to cut the plastic packaging given the level of delivery services out there which is generally free pretty shocking when your paying £40 Im just lucky I bought the tiles on offer but will not be making any further purchases because of this. They also kept trying to deliver 6 massive bags of grout which I never ordered then had two days of delivery guys ringing off my phone demanding I come and collect it all in all pretty stressful experience”
