“I was very disappointed when I received the tile as while I was choosing these tiles I asked the sales girl where they are from and she told me it is from Spain. But upon collection it was made in India.
That was a letdown for the price I paid.”
“The tiles came on time. However, they sent me tiles of inconsistent appearance (suspect it is from 2 different batches though I really don't understand why) despite of the fact I made a single order of the same product! Wrote to customer service but no reply...very sad”
We are very sorry to see that you are unhappy with the tiles you have received.
We would never intentionally send mixed batches, but do always advise customers checking their order over prior to starting their installation, so that we can rectify any errors that have been made.
We are unable to find any communications from you regarding this, we are very sorry. However, if you wanted to discuss this further we would still be more than happy to do so - please email us at customer.service@tilemountain.co.uk or call us on 01782 223822.
“Tile with good quality, gowever the shadow looka doffrent in real life colour (more cold, smoky). I was looking for something warmer. This is the point where I think ordering a samples are the best idea ever. One picture in warm light and one in natural light.”
Thank you for your feedback following your recent sample order.
We always recommend ordering a sample prior to placing a full order so you are able to see the tile in situ.
If we can assist you further please contact us via email at customer.service@tilemountain.co.uk or via phone on 0178223822
“They are slate grey with a weird wax Sheen pattern that is very hard to remove , they also have a manufacturing fault that you will notice if you grout with white , small holes in the glaze ingest tiny white pieces that are impossible to remove , we used a permanent black marker to fill in , they are ok as long as you know this”
“Nice price packing was a small pallet with a clingfilm rap & you had to check all goods before driver left now what driver is going to wait while you check all your tiles none of them . Found 4 broken ones & cost me £22 to replace”
“I ordered Maddox Light Grey outdoor tiles twice the 1st order 2 white tiles included in order the 2nd or Eder was also Maddox Grey however all white sent. Very unhappy about this.”
We are sorry to see that you are unhappy with the tiles you have received.
Tiles are produced in batches and so can vary in terms of shade from batch to batch. We would always recommend contacting us prior to placing add-on orders for this reason.
If you wanted to discuss this further with us please give us a call on 01782 223822 or email us at customer.service@tilemountain.co.uk
We are sorry to see that the order arrived earlier than planned.
We would always advise customers to refuse a delivery in this case and to inform us of the delivery attempt so that we can rearrange it with the courier for the correct delivery date. We are sorry, however, if this has caused you any inconvenience.
