We apologise that the goods were delayed in transit, We employ a third-party courier to make all of our deliveries and apologise that these did not arrive when specified. If you would like to discuss this further with a member of the customer service team please contact us.
“No issues with the product, however I had everything planned for a particular date when the day before I was expecting delivery I was called to say my tiles would be another month due to an error in the warehouse. Very disappointing”
Thank you for your feedback regarding your experience. We apologise that the goods were delayed and this affected the project. If you would like to discuss this further with a member of the team please contact us.
“This is the second time I have had these tiles, so I do like them. However the condition these arrived in was appalling. I have sent two emails to customer services with pictures and no reply . I did this as soon as the tiles arrived but still no reply. As we are doing a building project it is difficult to know whether to use tile mountain again.”
“Our order was delayed so they arrived just before we went on holiday so couldn't unpack boxes and boxes before we went
Once home and after unpacking we found a permanent stain on 1 tile and asked for a replacement as it was unusable ( only 1 tile ) and they refused !!!
Poor customer service, very disappointing”
We apologise that you have received staining on the tiles. We do ask that all damage is reported to us promptly. I can see you are currently discussing this with a member of the team who is resolving this for you.
If we can assist further please contact us.
We apologise that the sample arrived damaged, we package the stock to reduce the chance of breakage. If you would like to contact our customer service team they would be happy to arrange a replacement to be sent.
