“Nothing wrong with the tiles but I decided not to go with the edging and returned to store unopened and unused to be told they have a no returns policy. They should have big signs up saying this in store & on the website. Costly mistake will never use them again”
Here at Tile Mountain, we offer continual low prices and have a rapid stock turnover, and as such we are unable to accept returns of any leftover products or items that fall outside of full order cancellation.
If you wish to cancel the full order, you have the right to do this 14 days from the date that the order was delivered. If you would like to discuss this further with a member of the team please contact us.
Thank you for your feedback. We apologise that you are yet to receive your sample, if you would like to contact a member of the team they would be happy to investigate this for you.
We are happy to hear the tiles are suitable for the project. We apologise that the goods were delayed prior to delivery. If we can assist further please contact us.
We are very sorry to see that you have received mixed batches and for any inconvenience that this has caused. We certainly do try our best to ensure that we are sending tiles all from one batch; however, in this instance, this has not happened and so we can only apologise. If you wanted to discuss this further please contact the showroom on 0151 3197 799 or email us at customer.service@tilemountain.co.uk.
“Not massiey impressed. They look OK when they are laid but I've made several different orders and everytime the tiles are a little different in size to the previous order. I wouldn't mind but the postage is very steep too”
“The website is good and customer is good and product range is great.. unfortunately this is our second order now with Tile Mountain unfortunately we have wasted 4 days waiting in for there courier who as failed to show on the delivery dates agreed both times now.. shame because they are great in every other way”
Thank you for your feedback on the service you received. We employ a third-party courier to make our deliveries and apologise that the goods did not arrive when specified. If we can assist further please do not hesitate to contact us.
