“The tiles look good, and they are very cheap. However the quality, even for the cheap price is not great. Many tiles arrive broken (about 13 across approx 6 boxes). Also lots of tiles are slightly different sizes by a few mm, which makes it hard to have a neat uniform finish. Luckily my tiler was good and managed to cover the discrepancies with some good grouting skills so it didn't look too bad, but be warned, the tiles are noticeably different sizes.”
We are pleased to hear you are happy with the finished look now the tiles have been fitted.
We apologise that the tiles arrived damaged, I can see that these were replaced for you. We are confident with the quality of the tiles however would always encourage customers to let us know of any concerns prior to installation, as we are generally unable to rectify any problems once the tiles have been installed.
If we can assist further please contact us.
Regards,
“Dealing with this company is generally good. I ordered 17 boxes of tiles, and in talking to the company they were helpful with regards to the specs of the order. They were delivered on time. What is not so good is the delivery information and returns policy.
The tiles were arriving on a specified day but that is all you get. There is no indication if it is am or pm and so you have to take the whole day off. Having said this the couriers just dropped the tiles off without knocking at the door and so I could have gone to work. They are meant to let you know they have arrived. Where the tiles were left was most inconvenient and required that I moved them straight away. 17 boxes of 60x30 tiles would have been hard work for a fit young man. As a 66-year-old with a new hip, it was almost impossible and I had to phone my son to come over and help. My other criticism is that you are expected to check the boxes almost immediately for broken tiles. As my builder was not starting until the following week it might be at least 14 days before they are needed.”
Thank you for your feedback regarding your experience.
All deliveries are booked between 8am and 6pm.
We give our customers the opportunity to select a delivery date which is suitable for them at the checkout page,we aim to make our claims process as simple as possible and ask the goods are checked on delivery to ensure we can issue replacements promptly.
If we can assist further please contact us.
Regards,
“Great files but a lot of them was chipped. Connected Tile Mountain and evidently after many emails got some replacements. As I said the tiles look great worth the money.”
We are pleased to hear you are happy with the products you have received and apologise for the damage to the order.
We aim to make our claims process as simple as possible and are sorry if there were any delays in processing the replacements. I can see this has now been replaced.
If we can assist further please contact us.
Regards,
“The tiles were great and I can’t complain about them at all. The only problem I have is the company I ordered them from. The first pallet I received looked like they had been left outside for a month the cardboard was disintegrating and I was told it was the couriers fault which is nonsense. As I was unloading them from the pallet I found a pack of broken tiles in the middle with fragile tape around it which was done pre shipping.
I then needed more tiles so I ordered and paid for next day delivery as my tiler was due to finish on a specific day. The tiles arrived on the last day of him completing the bathroom and they were a dark grey tile completely different, not even a mistake it was just carelessness.
Customer services sorted this for me don’t get me wrong. But the attitude that other people were always to blame and it wasn’t the companies fault made my overall experience with tile mountain very poor and in future I’ll be using another company.”
We are glad to hear that you are happy with the product you have received. We apologise for any issues which may have occurred during the delivery process.
We aim to package the tiles effectively to avoid damage and provide our customers with wrapping shots showing the order at dispatch.
I can see you have discussed this with our customer service team who resolved this for you.
If we can assist further please contact us.
Regards
