“Hi,your return policy is not fit purpose,From the tails I purchased,2 boxes was extra from the job we did,but you didn’t accepted as return
Person said we do not accept return”
We apologise you are unhappy with our showroom's current returns period. We always recommend having surplus tiles to keep for any future repairs which may need to be done to the installation. If we can assist further please contact us.
We apologise you are unhappy with the product you have received. The click system should slot together with ease, we are sorry this was not the case on this occasion. In regards to the finish of the product, we offer a sample service so our customers can see the product prior to ordering. If you would like to discuss this further please contact us.
We apologise that the tiles arrived broken, we employ a third-party courier to make our deliveries and expect them to take care when handling the goods. We are happy to replace any damages reported to us within the claimable period.
“Total disaster. Every single tile was bowed to such an extent that our tiler refused to lay them due to the extreme likelihood of severe lipping (edges of tiles being uneven across the entire floor), even though the company insisted that the bowing "was within the 3mm limit" under British standards. So all tiles will now be picked up again, we hope to receive a full refund soon as we had to buy new tiles from another source. Quality control seems to be non-existent at this supplier. My wife spent an entire day on sourcing new tiles at very short notice (the tiler had already prepared the floor) as the floor tiling was part of a series of events, culminating in a new kitchen being installed.”
“Tiles looked nothing like the display in the Cheadle store and when I called to tell them after they delivered, the response was that the display was 4 years old and colour shades may vary.
I selected another colour to swap a tile out as I disliked the different colour recieved and was told they would be delivered after 3 working days. The tiles then were ready after 3 days but for collection not delivery so I had to make the journey to pick them up. Really disappointed as we purchased floortiles from them too so spent lots of money with you guys”
We apologise that you were unhappy with the products you received. The information you received regarding the batching is correct and the shade can vary between batches. In regards to the collection service, we are sorry for the confusion and would have been happy to arrange delivery if needed. If you would like to discuss this further with a member of the team please contact us.
