We apologise you were unhappy with the sample you received. We offer a free cut sample service so our customers are able to gain an idea of the tiles prior to ordering. If you did wish to see a larger sample we do offer a full-size sample service which is fully available to all of our customers. If you would like to discuss this further please contact us.
“Tiler opened tiles 5 where broken and some was scratches reported this they asked for photos sent them not heard anything for a week now tiler as gone and I’m short tiles in corner of our laundry room will cost to get him back out”
We apologise that you have received damage to your order. We employ a third-party courier to make our deliveries and expect them to treat the goods with care prior to delivery. I have looked into this for you and can not see we have been made aware of this previously. If you could please contact our customer service team we would be happy to look into this for you.
“I initially asked for a sample tile to see, this arrived promptly, much quicker than samples from other firms.
I then ordered 15 square metres of the tiles which arrived promptly.When the builders started to lay the tiles a large amount were broken. As they are still in the process of laying the tiles we do not know what
percentage are broken and whether we have enough to completed the job. This will be very annoying if there are not enough as I ordered extra to cover for breakages.
On reflection I would not buy from this firm again”
We apologise that you had damage to your order. We employ a third-party courier to make all of our deliveries and expect the goods to be handled with care whilst in their possession. We are always happy to replace any tiles that have arrived broken providing they have been reported within the claim period specified. If you wish to discuss this further please contact a member of the team.
“Can't really comment on the tiles as have yet to receive them (even though they were in stock when I ordered). No idea when I will get them, been over two weeks so far and not expecting them for at least another 3 weeks. Would have cancelled the order if I was in a rush and could find a suitable alternative etc”
We apologise that this sample did not arrive with you. We use the postal service to deliver our samples and expect these to arrive as expected. If you would like to contact our customer service team they would be happy to rectify this for you.
We apologise that the goods arrived and were damaged. We employ a third party to make all our deliveries and expect them to handle the goods with care. In the instance that the goods do arrive damaged, we always aim to replace them as soon as possible. If you would like to discuss this further with a member of the team please contact us.
We apologise that the sample has not arrived. We rely on the postal service to make all of our sample deliveries and we are sorry this has not been delivered. If you would like to contact our customer service team we would be happy to investigate this and ensure this is delivered promptly.
“Difficult to comment too much as still waiting for them to arrive. Delivery didn’t turn up despite several promises, and many lies told by customer service. Extremely poor service on the phone, let’s just hope tiles are ok if and when they finally arrive.”
We apologise that the goods did not arrive as expected. We employ a third-party courier to make all our deliveries and expect them to keep us updated regarding the delivery in the event the delivery does fail. I can see this issue has been escalated and the customer service team have been in contact with you directly.
