We apologise for the damage you received, We employ a third-party courier to make our deliveries and expect them to take care of the goods prior to delivery. In regards to a replacement, we are always happy to issue a replacement if the goods have arrived damaged and I can from our records that this was done. If you would like to discuss this further with our team please contact us.
We apologise that there was a delay with the shipment arriving. We employ a third-party courier to make all our deliveries and expect them to keep you updated at all times. If you would like to contact our customer service team we would be happy to discuss this further.
“Tiles are great, love them. However I don’t think it’s acceptable that I had to pay nearly £30 for delivery of 2 tiles. One arrives damaged so the replacement is sent out via DPD. I only required 2 tiles. And not giving me a cheaper delivery option but then using one for yourselves to send the replacement has ensured I will never shop with tile mountain again and would encourage family, friends and work colleagues not to either.”
Tile Mountain uses a third-party courier for its deliveries and is governed by their costs. The actual cost of a palletised delivery is around £60 (dependant on the area being delivered to). We subsidise this cost as much as we can on orders below £250, but we cannot waive the full amount. If an order exceeds 15kg we are unable to send this via a parcel courier such as DPD therefore a pallet will be required. If you would like to discuss this further with a member of the team please contact us.
“Although I purchased the adhesive (as suggested by Tile Mountain) with the tiles, I found it was nowhere near the correct amount needed to complete the job and found the product cheaper in Wickes.”
The adhesive is a recommendation based on the average consumption. If a thicker bed of adhesive is used this can affect the amount used. If you would like to discuss this further with a member of the team please contact us.
We apologise you are unhappy with the service you have received. We do not wish to provide a negative experience and our customer service team would be happy to help if you wish to discuss this further.
“I have already left a review so that doesn’t say much for this system does it? Customer service was worse than useless, still owe me money, remains to be seen if I get that, I did get tiles eventually and they are good but the hassle wasn’t worth it.”
We apologise for the experience you had with your order. We aim to deliver the goods on time however rely on a third-party courier. I can see you have spoken with our team and resolved this. If we can assist further please contact our customer service team directly.
We apologise you are unhappy with the tiles you received, all our tiles are quality checked by the manufacturer and we would not expect these to have damage. These tiles are also not rectified therefore the edge would not be a perfect 90-degree. If you would like to discuss this further with the customer service team, they would be happy to investigate this further.
