“I have already left a review so that doesn’t say much for this system does it? Customer service was worse than useless, still owe me money, remains to be seen if I get that, I did get tiles eventually and they are good but the hassle wasn’t worth it.”
We apologise for the experience you had with your order. We aim to deliver the goods on time however rely on a third-party courier. I can see you have spoken with our team and resolved this. If we can assist further please contact our customer service team directly.
We apologise you are unhappy with the tiles you received, all our tiles are quality checked by the manufacturer and we would not expect these to have damage. These tiles are also not rectified therefore the edge would not be a perfect 90-degree. If you would like to discuss this further with the customer service team, they would be happy to investigate this further.
“I bought these for my utility room.. I like the concrete effect look of them but tbr quality is extremely poor.
Alot were chipped straight out the box and others got chipped very easily when cutting moving or laying them.
For that reason its a regret buy for me.”
We apologise that you are unhappy with the goods you have received, All the tiles are quality checked by the manufacturer and we would not expect the tiles to chip with ease. If you would like to contact our customer service team we would be happy to look into this further.
“If you want your tiles/slabs delivered on time once ordered look elsewhere unless your happy with a late delivery! Also you can't get a refund if you have bought to many so make sure you get the specific amount.
Apart from my own negative experience I can't fault the tiles they are nice!”
We apologise for the delays you encountered, we employ a third-party courier and expect the goods to be delivered on the day specified. In regards to the returns policy, we are unable to process any refunds for leftover products due to the rapid turnover of our stock and batching differences. If you would like to discuss this further with our customer service team please contact us.
We apologise you are unhappy with the service you have received. We do not wish to leave our customers feeling their experience was negative. If you wish to discuss this further please contact us.
We apologise you were unhappy with the sample you received. We offer a free cut sample service so our customers are able to gain an idea of the tiles prior to ordering. If you did wish to see a larger sample we do offer a full-size sample service which is fully available to all of our customers. If you would like to discuss this further please contact us.
We apologise you were unhappy with the sample you received. We offer a free cut sample service so our customers are able to gain an idea of the tiles prior to ordering. If you did wish to see a larger sample we do offer a full-size sample service which is fully available to all of our customers. If you would like to discuss this further please contact us.
