“The tiles arrived in terrible condition, looked like the boxes had been thrown around (but obviously not as they’re too heavy!). Reported to customer services but they weren’t bothered that the boxes were clearly not fit for purpose.
Fitter said the tiles were not all the same size, which I assume can be due to tolerances in the manufacturing process (vary from 2mm to 5mm). But once they knew this they could build into cutting. They did waste a lot because of the tolerance and the nature of a hexagon tile.
The tiles do look amazing though.”
We apologise that the goods did not arrive in a suitable condition. We do aim to pack all the goods as safely as possible to avoid any damage in transit and we are sorry this was not effective on this occasion. In regards to the sizing of the tiles, each tile is subject to a specific tolerance however we would expect each batch to follow the same calibration. If we can assist further please contact our customer service team.
We are happy to hear you are happy with the tiles you have received. Unfortunately, we are unable to accept any leftover returns due to batch differences. If you would like to discuss this further please contact our customer service team.
Each tile is subject to a slight curvature in line with tiling standards however we would not expect this to affect the overall installation. If you would like to discuss this further with our customer service team please contact us.
We apologise that the goods arrived damaged, we do employ a third-party courier to make all of our deliveries and expect them to take care to avoid damage. We are always happy to rectify any issues as efficiently as possible. If our customer service team can assist further please contact us.
We apologise that the delivery was made on an unsuitable day. We employ a third-party courier to make all our deliveries and expect them to deliver on the day specified and to be notified of any issues. If you would like to discuss this further with a member of the team please contact us.
We apologise there was an error with the stock levels when the warehouse came to pick the tiles for dispatch. I can see this issue was resolved with our customer service team directly, if you have any further queries please contact us.
“Although the tiles look great, unfortunately, each one was a different size so when fitting them the gaps in between are different sizes. It wasn't until part way into tiling the wall you could tell as the different sized gaps became obvious.
Our tiles were delivered late as well.
But all in all, they look good on the wall so hopefully, this review is noticed and there is an increase in quality control on them.”
I apologise you have had an issue with the sizing of the tiles. All goods are sent from the same batch therefore should follow the same calibration. We will ensure the current stock is checked for this issue. If you would like to discuss this further please contact our customer service team.
“Delivery was a joke! a few tiles arrived, followed by endless assurances that the remainder were on the way, . Expensive, and un professional, no use to a business customer at all.”
We apologise for the delay in the order arriving. We employ a third-party courier to make all of our deliveries and therefore rely on their information. I have looked into this further and can see this is rectified and the goods have arrived. A member of the team would be happy to discuss this further if you have any further queries regarding this matter.
