“Told 4 times the product would be delivered the next day, had to phone up each time and ask where it is.
Called up to complain twice after this and Promised they would phone back, no response.
Now they are trying to say it was delivered on a day that we never agreed delivery on as I specifically told them I’d be on holiday then.”
We apologise for the issues you have encountered with the delivery service. We employ a third-party courier to make all of our deliveries and expect them to inform us of any delays. I can see you have contacted our customer service team is currently investigating this for you.
All our prices are subject to increase however a member of the team would be happy to look into this further if you would like to contact our customer service department.
“Tile mountain are so poor at delivery and service that they don't even know that I haven't even ordered these tiles.. I was going to and my order would have been way over £1000 but both my other tile orders have had so many issues that I could not in all honesty justify ordering from them a 3rd time.”
We apologise for any issues you have received in regard to the delivery service. We employ a third-party courier to carry out all our deliveries and would expect them to update us on any delays, we are sorry if this was not the case. If you would like to discuss this further please contact our customer service team.
We apologise for any issues you may have had that may have resulted in this rating. If we can assist to resolve this please do not hesitate to contact our customer service team.
We apologise you are unhappy with the tiles you have received. The tiles are subject to a certain curvature in line with tiling standards however we would not expect this to be substantial and affect the installation. A member of the customer service team would be happy to look into this further if you did wish to contact us.
We apologise that you have experienced an issue with the delivery service and this resulted in you cancelling the order. We employ a third-party courier to make all our deliveries and expect them to deliver on the day specified and make us aware of any delays if they do occur. If you would like to discuss this further please contact us.
