“Nice looking tiles.Would use them again.The rating is for the damaged tiles.
The boxes had many broken tiles.In total were broken 16 tiles out of 165.Almost 10%.I had allowed extra so I managed to finish the project.”
We apologise that you received damage to your order. We employ a third-party courier to make all our deliveries and expect the tiles to arrive safely. In regards to any damage, we are happy to replace it if reported to us within the claimable period. If you would like to discuss this further with our customer service team please contact us.
We apologise that the goods you wish to order are not currently in stock. We always aim to maintain our stock levels however there are occasions when this is not possible. If we can assist further please contact us.
We apologise for the damage you received, We employ a third-party courier to make our deliveries and expect them to take care of the goods prior to delivery. In regards to a replacement, we are always happy to issue a replacement if the goods have arrived damaged and I can from our records that this was done. If you would like to discuss this further with our team please contact us.
We apologise that there was a delay with the shipment arriving. We employ a third-party courier to make all our deliveries and expect them to keep you updated at all times. If you would like to contact our customer service team we would be happy to discuss this further.
“Tiles are great, love them. However I don’t think it’s acceptable that I had to pay nearly £30 for delivery of 2 tiles. One arrives damaged so the replacement is sent out via DPD. I only required 2 tiles. And not giving me a cheaper delivery option but then using one for yourselves to send the replacement has ensured I will never shop with tile mountain again and would encourage family, friends and work colleagues not to either.”
Tile Mountain uses a third-party courier for its deliveries and is governed by their costs. The actual cost of a palletised delivery is around £60 (dependant on the area being delivered to). We subsidise this cost as much as we can on orders below £250, but we cannot waive the full amount. If an order exceeds 15kg we are unable to send this via a parcel courier such as DPD therefore a pallet will be required. If you would like to discuss this further with a member of the team please contact us.
“Although I purchased the adhesive (as suggested by Tile Mountain) with the tiles, I found it was nowhere near the correct amount needed to complete the job and found the product cheaper in Wickes.”
The adhesive is a recommendation based on the average consumption. If a thicker bed of adhesive is used this can affect the amount used. If you would like to discuss this further with a member of the team please contact us.
We apologise you are unhappy with the service you have received. We do not wish to provide a negative experience and our customer service team would be happy to help if you wish to discuss this further.
