We apologise that the samples have not arrived with you. We rely on the postal service to make the delivery and the samples usually arrive in 2-3 working days. The samples will now be re-issued, if you require any further assistance our customer service team would be happy to help.
We are happy to hear that you are happy with the tiles you have received. We always recommend ordering wastage to accommodate for any extra cuts you may require to avoid reordering once the project has commenced. If you would like any further assistance from the team please contact a member of the team.
Our website is live and prices can change at any time, We always intend to offer low prices to all our customers at all times. If you would like to discuss your purchase further with the customer service team please do not hesitate to contact us.
Our website is live and prices can change at any time, We always intend to offer low prices to all our customers at all times. If you would like to discuss your purchase further with the customer service team please do not hesitate to contact us.
Our website is live and prices can change at any time, We always intend to offer low prices to all our customers at all times. If you would like to discuss your purchase further with the customer service team please do not hesitate to contact us.
“Not rating the tile as such, but tile mountain. Advertised as outdoor tile but only 8mm thick, so from what I've read everywhere online too thin for UK outdoor use. No specifications on the Web page. Opted with delivery to select the narrow road delivery, to ensure that the truck could get up our drive, this delayed our delivery by a day but felt it was worth it to ensure our tile weren't left on the road. Firstly, after waiting in all day to receive delivery, and several phone calls to tile Mountain to find out where our delivery was, nothing arrived on delivery date. No information from tile Mountain, very blasé about the fact I had wasted a day off work to take delivery, nothing offered to compensate. When delivery occurred the next day delivery driver had specific instructions to leave on the road, even though I had ordered narrow road/ drive delivery and therefore took a day longer for this. Luckily delivery driver was kind enough to delivery up my drive, but it was a tight squeeze with his lorry. When I asked him about narrow road/ drive delivery he informed that the only size trucks his company had were the big type he was in and so tile mountain shouldn't be offering that service. To then top it off my delivery head to be broken up into two separate deliveries due to adhesive not in stock, was told this would be delivered on the Monday, but when i called to find out what time on the Monday, was told it hadn't even been put out for delivery and that the soonest i could get it was Wednesday.... i candied the remainder of the order. 10 days later so no refund of the order, when i called was told it hadn't been put through..... crazy. All in all a very, very bad experience and I won't be using them again.”
We apologise that you are unhappy with the service you have received. In regards to the delivery service offered, we give the option for customers to notify us of restricted addresses when placing the order so we are able to accommodate this on the day of delivery. This is not extended and does not differ from the couriers' standard Kerbside service. We expect the couriers to make you aware of any delays on the day o delivery and understand this was not the case in this instance. As we employ a third-party courier the depots who deliver the goods are outsourced, If we are made aware a specific depot does not have a suitable vehicle we would then look for alternative options, we are sorry this did not happen. In regards to the out-of-stock items, we understand due to an internal stock error this was unable to be dispatched alongside the tile order and apologise that when the order cancellation was requested this was not actioned. If you would like to discuss this further with a member of the team please contact us.
“Up until I received the tiles, I've been happy with the process. Got free samples quickly and ordered in plenty of time for the work to be done. 4 pallets arrived, and very heavy tiles. I live on my own. I only had 5 days to check the tiles. I couldn't even pick up one tile let alone check all the pallets. I asked for longer so that the Tiler could check them for me - there was no leeway at all. So make sure you have someone else to help you to check the tiles for breakages.”
We apologise for any inconvenience caused. We employ a third-party courier to make our deliveries and expect them to take care of the goods prior to delivery. The claims period falls in line with our courier's timeline to report claims, we are sorry this was not suitable on this occasion. If we can assist further please contact us.
