Tile Mountain uses a third-party courier for its deliveries and is governed by their costs. The actual cost of a palletised delivery is around £60 (depending on the area being delivered to). We subsidise this cost as much as we can on orders below £250, but we cannot waive the full amount. You are more than welcome to collect the tiles from our warehouse in Stoke-On-Trent if this is a suitable option for you.
We are sorry If you are unhappy with the product. If you would like to discuss this with our customer service team please do not hesitate to contact us.
We apologise that the samples have not arrived with you. We rely on the postal service to make the delivery and the samples usually arrive in 2-3 working days. The samples will now be re-issued, if you require any further assistance our customer service team would be happy to help.
