“Our order was delayed so they arrived just before we went on holiday so couldn't unpack boxes and boxes before we went
Once home and after unpacking we found a permanent stain on 1 tile and asked for a replacement as it was unusable ( only 1 tile ) and they refused !!!
Poor customer service, very disappointing”
We apologise that you have received staining on the tiles. We do ask that all damage is reported to us promptly. I can see you are currently discussing this with a member of the team who is resolving this for you.
If we can assist further please contact us.
We apologise that the sample arrived damaged, we package the stock to reduce the chance of breakage. If you would like to contact our customer service team they would be happy to arrange a replacement to be sent.
We apologise that you were unable to see the full extent of the tile from the sample you received. Due to the random marbling on the tile, we would recommend a full-size sample to see the full design. If we can assist further please do not hesitate to contact us.
“Nothing wrong with the tiles, but it's far from acceptable when the company sends an email saying they will be delivered on a specific day, but a delivery truck from Pall-Ex turns up unannounced the day before, and with no warning, despite the fact that all the paperwork clearly states "Call 1 hour before".
Then the delivery driver simply signs my name on his phone and drives off. Not good practice.”
“really easy ordering process, and delivery was prompt, helpful and friendly. The tiles are exactly as described and just what I wanted. Unfortunately one of the 3 boxes of tiles had not been taped up properly, and so just collapsed when picked up. Half of the tiles in this box broke and could not be used. Fortunately, the other 2 had been taped to prevent this from happening.”
Thank you for your feedback regarding the delivery service. We apologise for the damage you have received, we always aim to package the goods to ensure that damage is minimised. If you would like to contact our customer service team they would be happy to resolve this for you.
“Loved the tile but not happy with Tile Mountain not taking returns as I have a full box left (there is only three to a box). Wouldn't have ordered if I'd known. Won't be using for my next project.”
Unfortunately we are unable to accept any leftover returns after the project is complete, I am sorry. This is due to rapid stock turnover. If you would like to discuss this further please contact us.
