We are very sorry to see that you have received mixed batches and for any inconvenience that this has caused. We certainly do try our best to ensure that we are sending tiles all from one batch; however, in this instance, this has not happened and so we can only apologise. If you wanted to discuss this further please contact the showroom on 0151 3197 799 or email us at customer.service@tilemountain.co.uk.
“Not massiey impressed. They look OK when they are laid but I've made several different orders and everytime the tiles are a little different in size to the previous order. I wouldn't mind but the postage is very steep too”
“The website is good and customer is good and product range is great.. unfortunately this is our second order now with Tile Mountain unfortunately we have wasted 4 days waiting in for there courier who as failed to show on the delivery dates agreed both times now.. shame because they are great in every other way”
Thank you for your feedback on the service you received. We employ a third-party courier to make our deliveries and apologise that the goods did not arrive when specified. If we can assist further please do not hesitate to contact us.
“Hi,your return policy is not fit purpose,From the tails I purchased,2 boxes was extra from the job we did,but you didn’t accepted as return
Person said we do not accept return”
We apologise you are unhappy with our showroom's current returns period. We always recommend having surplus tiles to keep for any future repairs which may need to be done to the installation. If we can assist further please contact us.
We apologise you are unhappy with the product you have received. The click system should slot together with ease, we are sorry this was not the case on this occasion. In regards to the finish of the product, we offer a sample service so our customers can see the product prior to ordering. If you would like to discuss this further please contact us.
We apologise that the tiles arrived broken, we employ a third-party courier to make our deliveries and expect them to take care when handling the goods. We are happy to replace any damages reported to us within the claimable period.
“Total disaster. Every single tile was bowed to such an extent that our tiler refused to lay them due to the extreme likelihood of severe lipping (edges of tiles being uneven across the entire floor), even though the company insisted that the bowing "was within the 3mm limit" under British standards. So all tiles will now be picked up again, we hope to receive a full refund soon as we had to buy new tiles from another source. Quality control seems to be non-existent at this supplier. My wife spent an entire day on sourcing new tiles at very short notice (the tiler had already prepared the floor) as the floor tiling was part of a series of events, culminating in a new kitchen being installed.”
