“Not only did 24 tiles arrive broken but customer service did not seem to believe my photos of cracked tiles in their boxes they actually insisted ( 3 or 4 requests for more and more photos ) that I take them out of the boxes to photograph all 24… so dangerous as they are sharp porcelain. Obviously I cut myself to add to my already huge frustration.. unbelievable”
We apologise for the damage you have recieved to the order.
We aim to make our claims process as simple as possible and apologise that a suitable resolution was not reached sooner.
I can see this has now been solved; if we can assist further please contact us.
Kind Regards,
“Seriously disappointed with Tile Mountain, we were only able to get the free samples of tiles, made my order and they never fulfilled it, I was given delivery time slots day after day sometimes two slots in one day after I chased them which were all missed with no explanation as to why, even now. Eventually got a full refund but had to call up and chase that too. This failure pushed back our bathroom refit a week, that’s a week of extra traveling for showers that with a family of two kids. I thought I was scammed which really worried me as I didn’t pay with my credit card.”
Thank you for your feedback. We are sorry to hear you are unhappy with the service you have recieved.
We offer both free-cut and full-size samples on our website.
We aim to deliver on the day specified and apologise for any delays which were encountered.
I can see the order has now been refunded.
Regards,
“Nothing wrong with the tiles but I decided not to go with the edging and returned to store unopened and unused to be told they have a no returns policy. They should have big signs up saying this in store & on the website. Costly mistake will never use them again”
Here at Tile Mountain, we offer continual low prices and have a rapid stock turnover, and as such we are unable to accept returns of any leftover products or items that fall outside of full order cancellation.
If you wish to cancel the full order, you have the right to do this 14 days from the date that the order was delivered. If you would like to discuss this further with a member of the team please contact us.
Thank you for your feedback. We apologise that you are yet to receive your sample, if you would like to contact a member of the team they would be happy to investigate this for you.
We are happy to hear the tiles are suitable for the project. We apologise that the goods were delayed prior to delivery. If we can assist further please contact us.
