“the product was fine but the service was awful supposed to be next day delivery and this was promised over several days when I rang to see where my item was ( i must have rung and chatted on the net at least 4 times and eventually spoke with a very helpful young lady who was most apologetic and promised my order would be delivered next day ( which it was ) and refunded me my delivery costs too. well done you. this is the first time i have had such poor service lets hope it is just a blip !”
We apologise that the delivery did not arrive as expected. Tile Mountain employ a third-party courier to carry out all our deliveries and expect these to be made on the day specified. This has now been investigated and has now been resolved however if you would like to discuss this further with our customer service team please contact us.
“The "free" sample is way to small to be able to make any delicious or even see what you are buying especially in your tile has a pattern. Thank of course of you want a bigger sample you have to pay for it , so I would truly recommend stop advertising you provide free samples as they are many things but a sample.”
We apologise if you are unhappy with our free sample service. As the tile has random veining each tile does not contain a vein, I am sorry. We offer free delivery on all our full-size samples to assist where possible. If you would like to discuss this with the customer service team please contact us.
We apologise that you have had damage to the order, we use a third party courier and expect them to take care of the goods prior to delivery. In regards to the shade differences, if you would like to discuss this with our customer service team we would be happy to investigate this further.
“Told 4 times the product would be delivered the next day, had to phone up each time and ask where it is.
Called up to complain twice after this and Promised they would phone back, no response.
Now they are trying to say it was delivered on a day that we never agreed delivery on as I specifically told them I’d be on holiday then.”
We apologise for the issues you have encountered with the delivery service. We employ a third-party courier to make all of our deliveries and expect them to inform us of any delays. I can see you have contacted our customer service team is currently investigating this for you.
All our prices are subject to increase however a member of the team would be happy to look into this further if you would like to contact our customer service department.
“Tile mountain are so poor at delivery and service that they don't even know that I haven't even ordered these tiles.. I was going to and my order would have been way over £1000 but both my other tile orders have had so many issues that I could not in all honesty justify ordering from them a 3rd time.”
We apologise for any issues you have received in regard to the delivery service. We employ a third-party courier to carry out all our deliveries and would expect them to update us on any delays, we are sorry if this was not the case. If you would like to discuss this further please contact our customer service team.
We apologise for any issues you may have had that may have resulted in this rating. If we can assist to resolve this please do not hesitate to contact our customer service team.
