We apologise you are unhappy with the tiles you have received. The tiles are subject to a certain curvature in line with tiling standards however we would not expect this to be substantial and affect the installation. A member of the customer service team would be happy to look into this further if you did wish to contact us.
We apologise that you have experienced an issue with the delivery service and this resulted in you cancelling the order. We employ a third-party courier to make all our deliveries and expect them to deliver on the day specified and make us aware of any delays if they do occur. If you would like to discuss this further please contact us.
“The tiles arrived in terrible condition, looked like the boxes had been thrown around (but obviously not as they’re too heavy!). Reported to customer services but they weren’t bothered that the boxes were clearly not fit for purpose.
Fitter said the tiles were not all the same size, which I assume can be due to tolerances in the manufacturing process (vary from 2mm to 5mm). But once they knew this they could build into cutting. They did waste a lot because of the tolerance and the nature of a hexagon tile.
The tiles do look amazing though.”
We apologise that the goods did not arrive in a suitable condition. We do aim to pack all the goods as safely as possible to avoid any damage in transit and we are sorry this was not effective on this occasion. In regards to the sizing of the tiles, each tile is subject to a specific tolerance however we would expect each batch to follow the same calibration. If we can assist further please contact our customer service team.
We are happy to hear you are happy with the tiles you have received. Unfortunately, we are unable to accept any leftover returns due to batch differences. If you would like to discuss this further please contact our customer service team.
Each tile is subject to a slight curvature in line with tiling standards however we would not expect this to affect the overall installation. If you would like to discuss this further with our customer service team please contact us.
We apologise that the goods arrived damaged, we do employ a third-party courier to make all of our deliveries and expect them to take care to avoid damage. We are always happy to rectify any issues as efficiently as possible. If our customer service team can assist further please contact us.
We apologise that the delivery was made on an unsuitable day. We employ a third-party courier to make all our deliveries and expect them to deliver on the day specified and to be notified of any issues. If you would like to discuss this further with a member of the team please contact us.
