“Tiles are very nice had a damaged pack but thankfully I ordered extra as I didn’t report within 2 days of delivery.
0 stars for delivery the driver was an absolute arshole very rude to my wife and daughter”
We are very sorry to see that you are dissatisfied with our delivery service and have passed your comments on to our courier. Please do give us a call on 01782 223822 if you wish to discuss this any further.
“I bought 3 bags of this grout which cost over £75 . It turned out I only needed one bag to finish the job, when I phoned Tile Mountain about returning the grout and paying for the delivery they refused to co - operate .
NOT IMPRESSED”
We are sorry to see that you are dissatisfied with our returns policy. As advertised on our website prior to ordering, we do not accept back part orders or perishable products such as grout, adhesive, etc. However, we are sorry if you were not aware of this at the time of ordering. If you wish to discuss this any further, please do give a member of our customer service team a call.
“Sales team were helpful when I spoke on the phone about the delivery but when the tiles arrived 10 of the 18 were chipped I emailed them but with pictures but didn't get a reply”
“Sales team were helpful when I spoke on the phone about the delivery but when the tiles arrived 10 of the 18 were chipped I emailed them but with pictures but didn't get a reply”
We are very sorry to see that you have received some damages, and that we do not seem to have received your email. Please email us at customer.service@tilemountain.co.uk, or call us on 01782 223822, and we can resolve this for you.
We always aim to offer the best quality product for the best possible price and do offer a sample service so that you can check the suitability of the product before you buy. You are more than welcome to return any unopened packs if they are not suitable.
“I've received a number of messages about feedback from the company but I still haven't received the tiles, 2 weeks after the agreed delivery date. I have paid for them, however and at this point it feels like I never will. I'm also being hassled by builders who had this job booked in months ago.”
Thank you for your feedback. I can see the tiles were out of stock however they have been dispatched and due for delivery today. I am very sorry for the delays on your order.
“The tiles are beautiful. We have them in a herringbone style that works really well across the whole wall.
Unfortunately they took a long time to arrive, despite paying a lot for delivery (almost 4 weeks). When I chased it up, there was no explanation or apology. They were delivered soon after this though.”
Thank you for your email. I am sorry to hear there were delays on your order however pleased to hear you were happy with the tiles when they arrived and were installed.
