We apologise there was an error with the stock levels when the warehouse came to pick the tiles for dispatch. I can see this issue was resolved with our customer service team directly, if you have any further queries please contact us.
“Although the tiles look great, unfortunately, each one was a different size so when fitting them the gaps in between are different sizes. It wasn't until part way into tiling the wall you could tell as the different sized gaps became obvious.
Our tiles were delivered late as well.
But all in all, they look good on the wall so hopefully, this review is noticed and there is an increase in quality control on them.”
I apologise you have had an issue with the sizing of the tiles. All goods are sent from the same batch therefore should follow the same calibration. We will ensure the current stock is checked for this issue. If you would like to discuss this further please contact our customer service team.
“Delivery was a joke! a few tiles arrived, followed by endless assurances that the remainder were on the way, . Expensive, and un professional, no use to a business customer at all.”
We apologise for the delay in the order arriving. We employ a third-party courier to make all of our deliveries and therefore rely on their information. I have looked into this further and can see this is rectified and the goods have arrived. A member of the team would be happy to discuss this further if you have any further queries regarding this matter.
“Half the tiles were cracked and broken I assume in the delivery process,these tiles need to packed in a protective manner and handled with care.Not good enough.”
We do apologise that there were damages to your order. This is not what we would expect for our customers. We do try to ensure that orders are packaged in a way to avoid any damages. As soon as we have been notified of any damages, we would rectify this as soon as possible.
We do try to provide an accurate representation of the tile when we provide samples. However, on tiles where the pattern is quite sparse, we cannot always guarantee a full pattern on the sample that is provided. We do offer a full-size sample on this tile which also comes with free shipping. This would show all of the patterns on the tile.
We do apologise if you have received the wrong sample. We would not expect customers to receive an incorrect order and we are sorry that on this occasion there appears to have been a mistake. As soon as we have been notified we would be more than happy to issue a replacement.
