“I just refurbishing the house have alot of order from Tile Mountain. Store staff in brilliant but Always have issue with delivery never arrive on given date.
Sometime they called on delivery day and said delivery coming in evening then in evening getting another call unfortunately delivery will come next day or after two days.
I had lost alot of money because of them I arranged builders for the day and needed pay them for the day without doing any job”
I am very sorry to see that you have experienced some problems with your deliveries. This is never something that we would want or expect for our customers, so I have asked the showroom handling your orders to contact you as a matter of urgency.
Regards,
Joanna
“the tiles are very well made and easy to cut and strong compared to other porclain tiles. the only issue is they package them awfully and used a hot glue gun to sperate the tiles for one another but this dries out and cracks leading to them rubbing and damaging. a huge shame but Tile Mountain was amazing and sorted all damged tiles I did accept some damaged as I was cutting them anyway but happy overall”
I am sorry to see that this has happened and for the inconvenience that this will have caused.
Thank you, however, for your kind feedback on the service received. I am glad to see that we have been able to assist with this to your satisfaction.
If there is anything more that we can do to assist, please do not hesitate to come back to us.
Regards,
Joanna
I am very sorry to see that this has been your experience this us - this is certainly not something we would want, so I have asked the showroom manager to contact you as soon as possible to investigate this and resolve this with you.
Regards,
Joanna
“Tiles are just what we desired, available in various sizes. The one disappointment is that there is no returns policy, despite encouragement to over order for breakages etc.
I don't think I'll use tile mountain again.”
I am very sorry to see that you are unhappy with our returns policy.
We are generally unable to accept the return of leftover product as we can move through batches very quickly, and so are unlikely to be able to resell those returns. However, we do like to help our customers in any way that we can, so I have contacted you personally to see if there is anything more that we can do to assist with this.
Regards,
Joanna
“Quick delivery but the first delivery had 3 of the 6 boxes with smashed tiles.
We had to trawl through each box taking photos of the broken tiles.
The replacement was very quick so I imagine this must happen often.
Customer service good
And the tiles are nice.”
I am very sorry to see that you have received damage to your order. I know that this can be frustrating, so I am very sorry for any inconvenience caused.
I am glad, however, to see that our customer service team was able to resolve this for you swiftly.
If there is anything more that we can do to help, please do not hesitate to get back in touch.
Regards,
Joanna
Thank you for your kind review.
From your review, it looks like you are happy with your order and the service received. If so, please can you amend the star rating to reflect this?
Regards,
Joanna
“Ordered a lot of samples to see what would suit different rooms as we are looking to tile 5 rooms in a wood effect porcelain tile, samples arrived really quick but without any information on them and because they we small it was impossible to match to website pictures,I contacted customer service and they asked me to email them,I did with the order and SKU numbers but haven't heard anything for over a week so not happy so far keep you posted on how this turns out.martin”
I am very sorry to see that this has happened.
I am looking into this as a matter of urgency and we will be in touch as soon as possible.
Regards,
Joanna
