“Tiles arrived damaged and some were sizes I didn’t want.
New tiles are being sent to me but the wrong size tiles I have to return myself which will probably cost more than the tiles are worth.”
We are sorry to see that you have received some damages to your order and that you are dissatisfied by our returns policy. We do not have a returns service as such, so we do advise in our returns policy that returns do have to be arranged by the customer. We are sorry if this was not something that you were aware of.
With regards to the damages to your order, we can see that this has now been rectified, but please do give us a call on 01782 223822 if you wish to discuss this, or our returns policy, further.
“First lot of tile
Ordered dropped off 0 paperwork ... wasn’t possible to check palette quick enough before driver left. Also later found not all there ... ordered more tiles and they’ve been defective with cracks in the glaze”
We are sorry to see that you are dissatisfied with the service and products that you have received. Please feel free to give our customer service team a call if you wish to report this to us or to discuss this further.
“Terrible company, tiles arrived late and so many of them were damage in transit that we could use them for the job. Then when we tried to return them and get our money back that was a long-winded process too and they started by offering us just 50% refund. I would avoid Tile Mountain entirely.”
“Great tile good price.
I would have given a fourth star
If returns were accepted. I unfortunately have two boxes over so £48 wasted.
And a fifth star for a more precise delivery slot.”
“We have absolutely fallen in love with these tiles. We placed an order on the 19th Feb knowing that the tiles wouldn’t be back in stock until this week. We hadn’t heard anything from Tile Mountain so called to chase only to be told they aren’t expecting stock until June due to COVID/Brexit etc! No one had bothered to call and tell us! So whilst the product is amazing, customer service hasn’t been so great. we’ve now had to order more samples on the hope that if we like one of them, we will actually receive that order. Fingers crossed”
We are sorry that you weren't happy with the service you have received. Please let us know if there is anything further that we can do to assist with your order, and we will aim to offer the best service we possibly can.
