“The tiles we brought were really good quality but upon opening the pallet, we found a complete pack was smashed to bits. I suppose these things happen but when they’ve gone to do much trouble to plaster fragile all over them it left me disappointed. The tiles themselves are superb & great value for money”
“The tiles arrived wrapped with the sealer which had leaked( luckily) so we had to check a lot of them which were scratched and had red markings on as if seconds. Not sure if we would have checked as many within the 5 day refund limit if the leak had not happened. To be fair tile mountain arranged return and we got another tile which was excellent quality for a little extra expense. Maybe a bad batch of royal gray🤷🏼♀. We have had tiles before with no complaints”
“Having recommended tile Mountain to customers over the last couple of years and never having a problem I was very disappointed this time around.
I ordered tiles that where out of stock to be told they would definitely be in stock ready for when I needed them, It came close to needing them having not heard anything from tile Mountain I phone them to be told the tiles now wouldn't be in stock and they'd refund me.
This was now an issue as I had the job booked on with a customer.
They sent out a few samples very kindly and the customer then chose this tile (The room)
So the tiles arrived with 5 broken which needed to be replaced, after speaking with someone over the phone I was getting nowhere so sent of emails with pictures explaining the situation and had replacements sent out, This in turn delayed finishing the job by a couple of days with one unhappy customer.
The replacement tiles turned up so I went to finish the job only to find that 2 of the replacements have bad scratches through the polished surface!
In all I won't be recommending tile mountain again as this time the service hasn't been great or up to there normal standards.”
“Having recommended tile Mountain to customers over the last couple of years and never having a problem I was very disappointed this time around.
I ordered tiles that where out of stock to be told they would definitely be in stock ready for when I needed them, It came close to needing them having not heard anything from tile Mountain I phone them to be told the tiles now wouldn't be in stock and they'd refund me.
This was now an issue as I had the job booked on with a customer.
They sent out a few samples very kindly and the customer then chose this tile (The room)
So the tiles arrived with 5 broken which needed to be replaced, after speaking with someone over the phone I was getting nowhere so sent of emails with pictures explaining the situation and had replacements sent out, This in turn delayed finishing the job by a couple of days with one unhappy customer.
The replacement tiles turned up so I went to finish the job only to find that 2 of the replacements have bad scratches through the polished surface!
In all I won't be recommending tile mountain again as this time the service hasn't been great or up to there normal standards.”
“If you buy from tile mountain, makes sure you don’t order any excess or mistakes as they don’t have a returns service which I found disappointing for such a company.”
Sorry for any confusion caused.
We are more than happy to accept returns within 28 days. It is the customer's responsibility to return the tiles to us.
If you could let us know how many boxes you have leftover and we will issue a return form to you.
“I found about 50% of the tiles had surface defects such as big white spots or what looks like water marks, and quite a few have wonky edges so tiling with them is a nightmare, wouldn't use these again.”
