“I am a young girl who lives by myself and the rude man left the tiles in the middle of a foot path. I couldn't move them and had to unpackage each individual slab and hand carry them so it was closer to my house. Very upset with the man, i asked him if you could drop them off by my garage so i could reverse my car to hide them but he said 'i don't get paid enough for that'.”
We are very sorry to see that your experience with our courier was not what we would expect. Our courier does offer a kerbside service, so they are unfortunately unable to leave the pallet closer to your property. However, this does not excuse the poor behaviour of the driver, and we have made our courier aware of this for them to investigate further.
We are sorry to see that you have experienced some issues with your order. We can see that this has been delivered on the scheduled date, along with a further replacement order for a few damages. However, please do give our customer service team a call if you wish to discuss this further.
“Absolutely appalling company. Goods didn't arrive, zero customer service, no calls back i had to constantly chase them, no interest in chasing the delivery even though it didn't arrive 3 days running. In fact staff told not to chase the courier by managers. Cost me 3 days money for men sitting waiting for a non existent delivery and Tile Mountain were not interested one iota in resolving the delivery issue. If i could give a minus star rating that would be too good.”
“Orded but was advised not enough in stock, waited for 4 weeks, to told its been delayed another 2 weeks, another 2 weeks past an being told they were on there was, then told manufacturer has not even made any more yet.”
We are sorry to see that you are dissatisfied with the service you have received, We are, unfortunately, only subject to some delays in production of this tile, and are sorry for any inconvenience that this may cause. If you wish to discuss this further, please give a member of our customer service team a call.
“The design is great, but I did order more as I thought I'd run out but didn't need them so after several attempts I received and email stating I can return them in the original packaging which they are, but would have to arrange for my own courier to collect and return as they do not collect the return and they are really heavy so I won't be ordering from tile mountain again”
