“If you buy from tile mountain, makes sure you don’t order any excess or mistakes as they don’t have a returns service which I found disappointing for such a company.”
Sorry for any confusion caused.
We are more than happy to accept returns within 28 days. It is the customer's responsibility to return the tiles to us.
If you could let us know how many boxes you have leftover and we will issue a return form to you.
“I found about 50% of the tiles had surface defects such as big white spots or what looks like water marks, and quite a few have wonky edges so tiling with them is a nightmare, wouldn't use these again.”
“The tiles look amazing but we received many broken so we have had to order additional tiles to make up for the broken ones. The second delivery were all fine just a shame we had to purchase more”
“Lovely tile and confident these were right colour after previously ordering full sample. Disappointed such a high delivery charge as only buying enough for splash back but still good value. Shame most have corners of glazing chipped but hoping once grouted this wont be noticeable!”
“I like the look of the tile, but many had holes or scrapes on the gloss surface so we used black grout and now they show up! They also still chipped even though they were cut correctly and the surface was pre keyed”
“I returned some excess items personally visiting stoke on tent department.
But still I haven't received my refund. Have called few times and customer service department told me they cant verify my visit and they told me they will looking in to CCTV camera and let me know. but still nothing.”
