We are sorry to see that you have been sent tiles from different batches. We can see that you have already spoken to a member of our customer service team, and this has now been resolved.
“Great products great prices. But if you pay next day delivery don’t count on it turning up for two days. Cost me another £200 pound because tiler came for a 2 days and couldn’t do anything.”
“Lovely tiles - excellent quality.
I’m sure they will look great.
A bit disappointed with Tile Mountains flexibility though. They aren’t the correct size sadly and we asked if we could do a simple exchange. We order the correct size tiles and courier take the old tiles back to the warehouse. However, this isn’t allowed because it’s a third party courier and we have to pay to send the tiles back ourselves. I just feel with an exchange there could be a more flexible process and approach rather than making the customer payout for a courier to deliver the tiles back.”
“Absolutely delighted with the tiles they look amazing we bought the 600 × 600 , however there were a few hiccups on the delivery so it was a good I ordered them in plenty of time,and also one box had broken tiles in it, tile mountain did give me a 50% refund on the one box the same day. Overall I'm quite happy with them and I would use them again as they are very good value for money.”
“Absolutely delighted with the tiles they look amazing we bought the 600 × 600 , however there were a few hiccups on the delivery so it was a good I ordered them in plenty of time,and also one box had broken tiles in it, tile mountain did give me a 50% refund on the one box the same day. Overall I'm quite happy with them and I would use them again as they are very good value for money.”
“The tiles themselves were fine it was the delivery that wasn't. It took three attempts to get these. The first time they didn't show up, got a call the following day saying they were put on the wrong lorry. Re-arranged for the next convenient day only to wait in again and not have them even through I contacted Tile Mountain and was told they would be there by 5pm after supposedly speaking to the courier. The following morning I got a call from the delivery driver saying he was on his way!!”
“The trowel is top class as was all the after sales service associated with this order.
Quite a bit of damage on delivery which was sorted immediately and the replacements arrived without question the following day. I would happily recommend this company to anyone.”
