“We have absolutely fallen in love with these tiles. We placed an order on the 19th Feb knowing that the tiles wouldn’t be back in stock until this week. We hadn’t heard anything from Tile Mountain so called to chase only to be told they aren’t expecting stock until June due to COVID/Brexit etc! No one had bothered to call and tell us! So whilst the product is amazing, customer service hasn’t been so great. we’ve now had to order more samples on the hope that if we like one of them, we will actually receive that order. Fingers crossed”
We are sorry that you weren't happy with the service you have received. Please let us know if there is anything further that we can do to assist with your order, and we will aim to offer the best service we possibly can.
“Never arrived. First they sold stock allocated to my order cancelling the delivery the evening before expected. Then I had to chase them as I noticed they had their stocks replenished, only to be completely let down by the courier , who didnt even tell us it wasnt coming. Couldnt have screwed this up better if they tried.”
We are sorry to see that there have been some issues with your order and that this has inconvenienced you. We can see that the order is in the process of being returned and cancelled, but please do give us a call if you wish to discuss this any further.
“Never arrived. First they sold stock allocated to my order cancelling the delivery the evening before expected. Then I had to chase them as I noticed they had their stocks replenished, only to be completely let down by the courier , who didnt even tell us it wasnt coming. Couldnt have screwed this up better if they tried.”
We are sorry to see that there have been some issues with your order and that this has inconvenienced you. We can see that the order is in the process of being returned and cancelled, but please do give us a call if you wish to discuss this any further.
“Never arrived. First they sold stock allocated to my order cancelling the delivery the evening before expected. Then I had to chase them as I noticed they had their stocks replenished, only to be completely let down by the courier , who didnt even tell us it wasnt coming. Couldnt have screwed this up better if they tried.”
We are sorry to see that there have been some issues with your order and that this has inconvenienced you. We can see that the order is in the process of being returned and cancelled, but please do give us a call if you wish to discuss this any further.
We are sorry that you are dissatisfied with our returns policy. This is detailed in our terms and conditions, which is available to view on our website prior to ordering. We can see that a returns form has been sent to you, but if you wish to discuss this any further with a member of our customer service team, please do not hesitate to give us a call.
“I would give zero stars if I could. Delivery never arrived and when I chased it I was told the tiles I ordered and payed for were now out of stock!!! I then had to go back to my customer who’s bathroom we had started to choose more tiles. They never showed up when they were supposed to either, and were two days late!! I then ordered two more boxes to complete some additional works and guess what? They didn’t show up either ! Absolute farce and I wouldn’t believe a word I’m told by the polite but obviously I’ll informed sales staff as nothing they say happens. Would not use again and if you do then please order your tiles a month before you need them.😡😡😡”
We are sorry to see that you have had some problems with your orders. If you wish to discuss this further, please give our customer service team a call on 01782 223822.
