“The tiles haven’t been laid yet but they look exactly what we were looking for. Delivery however was an issue as we had numerous cracked tiles and had to order replacements not once, but twice.”
We would like to apologise that you had received damage to your order on more than one occasion.
When sending orders via courier, we expect our delivery service providers to take the utmost care with the tiles in transit. We would like to apologise as this does not seem the case in this instance.
If we can assist with anything further in the meantime, please let us know.
Regards,
Tile Mountain
“Several tiles arrived broken and insufficient tiles were sent , coverage on box differed to website. Customer service sorted it eventually but job was delayed and cost me money”
“Great tiles but a number came broken. Fortunately we decided to do a smaller area so the broken tiles didn’t matter.
The tile quality was excellent I am really surprised some broke because they were very difficult to cut!!!”
“Came very quickly but the bottom two layers were broken, bubbles in the bubble wrap had burst..
Also the colour was milky coffee rather than cream, but they look OK”
“A lot of tiles were broken so refused to accept delivery I guess it was couriers fault not Tile Mountain.
To be fair, replacements were sent immediately and were great.”
We are very sorry that your order had arrived damaged.
However, we are glad to hear that this has now been resolved for you, and if there is anything else we can help with, please let us know.
Kind regards,
Tile Mountain
“I ordered more tiles as I under ordered a with my first order, however it took 3 delivery attempts before I received my order! First lot were broken by the courier, second lot lost also supposedly by the courier, finally received the order on 3rd attempt. Does not make up for the cost of the tiler who got stood down because of non delivery - tile mountain were not interested in paying compo.”
