“I have been waiting 10 days for my tiles to turn up. I am unable to express an opinion on the tiles as I still have not had them. This is the second time that the courier has fouled up and I have suggested that they use a better delivery system.
Whilst tile mountain guys say that they are doing everything they can I know where the buck stops”
We are sorry to see that your order was not delivered on the day that you expected it. We can see that this was delivered two days later, but if this is not the case please do give our customer service team a call and we will continue to investigate this for you. We can also see that your delivery charge was refunded to apologise further; however, again, please do feel free to give us a call should you need.
We are very sorry to see that your order arrived late and that the communications from our courier were not what we would expect. We have processed a partial refund to apologise further for this; however, please do give us a call if you wish to discuss this any further.
We are very sorry to see that your tiles arrived later than planned, and we have processed a refund of the delivery charge to apologise further for this. Please do let us know if there is anything further that we can do to assist.
We are sorry to see that you are unhappy with the service you have received and for the delayed kerbside delivery. Our courier is a third-party courier, and does only provide a kerbside delivery service for health and safety reasons. However, we do apologise if this was not something that you were aware of on ordering and for the delays in delivery that followed. We can see that this has now been delivered, but please do get in touch if you wish to discuss this further.
“Worst tiles ever they weren’t for bathrooms they were for outdoor and yous sold them as bathroom tiles , they wouldent cut they kept breaking, I will be putting a review about this and letting every know about these dodge tiles I ended up loosing 250 pounds cause I had to get them back to Stoke on Trent and they were that heavy I had to hire a van with a lift on it , it’s disgusting, only to be told off some dick called Luke , who sits there all day without a clue about tiles that my tiler was doing it wrong when he has a contract with wickes and b@q and 20 years experience!!!!!!’ Yous were no help what’s so ever”
“DO NOT BUY THESE TILES Nearly every box of tiles had 3 different sizes inside when installed none of the joints came to meet due to this i found out the hard way had them layed when in work to come home and have to rip them all back up again i am out of pocket around 3/4 hundred pounds due to this, i am currently in talks with tilemountain about this but they are adamant that these tiles should be the same size as all the batch numbers are the same but that is not the case, i have attached a photo for your own verdict.
Top of the tile is flush yet the bottom in not”
