“Slabs seem good quality and werr easy to lay. Let down a little with delivery being a day later than usual. Didn’t think CS were particularly helpful. Apparently not able to call the delivery company but I quite easily got through to them and found them very accommodating.
Overall, happy with the purchase.”
“Slabs seem good quality and werr easy to lay. Let down a little with delivery being a day later than usual. Didn’t think CS were particularly helpful. Apparently not able to call the delivery company but I quite easily got through to them and found them very accommodating.
Overall, happy with the purchase.”
We are sorry to see that your order has been delayed and for the issues that we have experienced trying to contact our courier. We can see that the order has now been delivered; however, if you wish to discuss this further please do give us a call.
We are very sorry and embarrassed to hear that the service you received from us may have been anything less than the high levels we expect of ourselves.
If we can assist with anything further, please do let us know.
“Along with the rest of the order this has not arrived. I have chased daily since Friday to be told the same thing every day. ‘We are chasing the couriers and will get back to you’
I suspect the courier has lost the package so I have to continue the circle of madness everyday until Tile mountain accept they need to send out a replacement.”
We are sorry to9 see that your order has been delayed and that you have been so inconvenienced. We do expect our courier to keep us updated with any issues concerning deliveries; however, it does not look like this has happened in this instance, and we can only apologise for this. We can see that a partial refund has been processed to apologise further for this, but please do give us a call if you wish to discuss this further.
“Tiles did not arrive on date arranged. Phoned and was told someone would come back with delivery update. Nobody came back fortunately I was about the following day and arrived. I helped unload etc.”
“Arrived smashed!! Customer service is terrible, Id prefer 1 member of staff dealing with the issue rather than 3 different members of staff! Communication is terrible!”
“Choose these tiles based on a sample. From the sample the tiles deem to be more reflective/glossy. But once the tiler completed the job the tiles are quiet dull. If you're looking for reflective/high gloss tiles these are not it. But great size. 1 box arrived completely damaged of tiles.”
“3 days late - had to chase 3 or 4 times
Seems like a disconnect between helpful call centre people and the transport department who did not update me”
