“Tiles arrived quickly, however 3 of them were broken on arrival - corners were chipped off. We still managed to tile the kitchen as we had enough tiles.
Anne.”
“On scheduled day of delivery the orde did not arrive - wssted a day annual leave waiting at home! I had to call the followwing day to chase the order and although apologetic, no reason or gesture of compensation was offered.”
“the online tool recommended 2 bags of grout (when less then 1 was needed) and over £100 worth of tiles too many and Tile Mountain will not take them back.”
When replicating the order on our website, our calculator does only recommend one bag of grout, unfortunately; we are not able to accept perishable items back.
We are happy to accept returns on two boxes of tiles as requested; we would need to make sure the batch number matches, once this has been confirmed on your email, we are happy to send you a returns form.
“Tiles are brilliant. However the delivery was shocking. Left the tiles on the side of the road and refused to help to move them so they were off the path outside my partners home. With 16ms2 of tiles I would expect someone to at least help put them in a safe place rather than a footpath and saying it wasn't his job. Will never use the company again and would not recommend them due to this experience.”
“Not very happy with this purchase. The tiles are great but half of them were broken. I now need to order more to make up for the broken one. Not great”
“Look good, but a very, very hard ceramic to work with. We use new cutting blades & wheels on every job as part of our pricing process for clients, these tiles chipped very easily when cutting wet & using the dry cutter we wasted a few tiles due to the cutting characteristics of the tile. The customer is delighted, with what we've done with them, but the additional labour we had to invoice for cutting the things would have made it more economical to buy a more expensive / more workable tile locally. We bought the matching mosaics as well, they are a bit hit & miss in terms of quality & consistent sizing was had to achieve due to each mosaic sheet being a differing size. The delivery was booked & arrived without warning 6 days early to site just as the client was leaving for the airport. In fairness, Pallex sent some flowers to the client as a sorry & were very apologetic, but, only after we fired a rocket into Tile Mountain. We never received an explanation as to why the tiles arrived early - made us look very unprofessional given we pride ourselves on getting it right. At checkout, we were asked to submit a voucher code, there are some on the net, but they did not work, also Tile Mountain stated they did not issue codes. A week later, an email arrives offering additional discount for a minimum spend with a voucher code. I'm sure if you're on a budget, these tiles & the company will work for you, from an installer perspective, we'd always point you to our local independent suppliers for frankly a better product & a service we are more in control of as the tradesman. Would we use & recommend Tile Mountain? No.”
