“This is a review of both Tile Mountain as a company, and the product we were supplied Bluenorte Outdoor slab tiles (20mm, 605x605mm).
Ordering was relatively easy, Tile Mountain's website makes it easy to order either by m2 or number of tiles, and I was prompted with a discount on adhesive/grout etc which I took advantage of.
We were able to choose a delivery date to suit. Delivery was advertised as kerbside, yet the delivery driver wanted assistance to put the pallets next to the kerb due to their weight. We were lucky a contractor was available at the time to assist. If one person couldn't move the pallets to kerbside, then the delivery should've been made with two people.
All tiles provided were from the same batch, however when we started to lay them, our contractor discovered that a large proportion (about 90%) were not square, but were 2mm longer in one direction than the other. More than that, the sides were not flat and square, and so laying them with a thin minimal grout line, as they were advertised to work with, became almost impossible. My contractor is spending more than double the time carefully orientating each individual tile to minimize impact of the dimensional issues. Whatever he does, there will not be straight 2mm grout lines as intended, due to the misshapen tiles.
I reported this to Tile Mountain as soon as it was discovered. They required significant detail before being willing to respond to my query. When they did respond, they confirmed that items in their stockroom had the same dimensional issues.
Their response:
Our Quality Control team have been down in the warehouse checking the stock of the same batch you have received. They have replicated the issues that you have reported with the tile size, and although this would not fall outside of acceptable British Standard Tolerance levels, it is not something that we have come across before with any of the tiles that we supply.
Without consultation with us, they decided to refund £100 (of a £2000 order) and offered no further compensation or resolution to the problem.
Our contractor will be charging us additional time for the work, which will be far in excess of £100. I note that when the tiles were partially installed they suggested not installing anymore but if we had done that the resulting delay and rework to remove laid tiles would have undoubtedly cost even more so we chose to proceed with laying the tiles.
We are left both out of pocket and unhappy with the service and product provided to us by Tile Mountain.”
“Sadly Topps Tiles had sold out of these so we had to pay the very expensive delivery charge instead of using Click & Collect for two boxes of these and the drivers refused to take the pallet away, beware!”
“Paid to have a full tile sample sent and liked what we saw so ordered 8m2 to go around a shower (3 walls) first delivery, on checking, all tiles except 3 had damage (chipped). A full replacement order was arranged and when this arrived there was obvious damage externally so no hope for the tiles enclosed, so allowed collection and refused new delivery. had to go to local tile supplier and pick something there as had already delayed tiler enough. Have to say customer service was excellent and prompt refund arranged but out of pocket for sample and wasted time on 2 deliveries. Would think twice before ordering online again. These tiles have no protection to stop them rubbing in transit.”
“I ordered 16 tiles (which arrived in a small box) where the price of shipping and handling was £9.99p. which seemed resonable, considering weight and the distance.
Unfortuatey I found I was short by 3 tiles. I therefore had to re-order them.
The price of shipping and handling came to £7.99p. They came in a massive box presented as samples surrounded by chunks of polystyrene. I think a smaller box with less undesirable packaging would have made
the cost far less and more environmentally friendly.
Beware!
Ian Saunders
Eastbourne Sussex.”
“The product I have no problem with but when I only had 6m2 to tile tile mountain advised I buy 2 tubs. Why???? I have nearly half a tub plus a full one left”
“We love our new tiles in our new bathroom, can't fault them at all however I think the delivery charge is expensive considering online service only and you are not made aware of these charges until right to the end of the order.”
