“Tiles came with broken edge's so could not use most of the tiles and had to be used as cut outs. Tile mountain were no help and did not offer to replace or refund the damaged goods as they stated this should have been reported within 5 days of delivery. I did expect the tiles to be damaged hence not opening the packaging until they were required to fit which was over their 5days. I believe they should have still looked at this in a more empathetic manner.”
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we appreciate you bringing this to our attention.
While some time has passed since your experience, we’d still be happy to assist if you have any outstanding concerns. Please feel free to reach out to our Customer Service team at customer.service@tilemountain.co.uk, and we’ll do our best to help.
Best wishes,
The Tile Mountain Team
“We ordered the larger size tile for our bathroom wall and can't be more happy with the finish! Delivery was super quick and kept updated the whole time”
