“Never saw the product the delivery driver was incredibly rude, unprofessional, and unhelpful and didn’t drop the delivery kerbside because he was on his own and didn’t plan appropriately. I refused the delivery and the refund was complete minus a £40 charge which I’m challenging with the bank as a fraudulent transaction. Customer service representative offshore couldn’t help then someone from Stoke took over and was just as rude as the driver. Avoid at all costs and TotalTiles completed order and also helped with drop off without any issues”
We are very sorry to see that this has happened.
Our courier is unable to deliver onto or into the property for insurance purposes, and for this reason we do advise that all orders will be delivered to the kerbside or to the nearest accessible place to the property. We are sorry, however if this did not meet your expectations in this instance.
As a gesture of goodwill, we have issued a refund of the £40 returns fee in this instance, as we would never like to leave our customers unhappy. Please allow five working days for this to reach you.
Kind regards
Joanna
“So pleased that Tile & Bathroom Mountain opened up in Milton Keynes. We ordered out new en-suite wall and floor tiles from there. They were a very good price compared to other tile shops we looked at and our tiler said they were very good quality. We are delighted with them 5*.”
“The tiles are excellent quality, love the matt version.
The tiler suggested lining them up, rather than stagger them as the grey vein that runs through the tiles flows better & I agree. I'm very happy with them!”
