“I love the product. This is the first time I’ve purchased this new style of name puzzle. It looks great but it smells so strongly like burnt wood. I could smell it in my room for days, now just when I pick it up. I plan to leave it outside for a few days before gifting it. I was going to contact you about it so thanks for sending the survey. Being a puzzle for a child I feel the smell is too strong. I was quite overcome by the smell when I opened the plastic mailer and now still if I actually put the puzzle near my face. Not sure what you can do to fix it though.”
“I ordered two puzzles for my sons first Christmas gifts this year, and the gift packaging was completely destroyed. I tried emailing to see if I could be sent another box and never heard back. Just disappointed because I can’t just wrap the puzzle by itself. It needs to be in a box.”
