“The machine was well-built and easy to put together. I loaded a lot of weight on it and did not feel like it was going to fail. When my other equipment fails, I am getting Titan equipment for everything.”
“I would have loved to tried out the wall mounted pulley tower but unfortunately my pulley system was damaged during shipping. Titan definitely needs to upgrade the packaging. When I got the machine the box was torn and falling apart. Then when I found out I had damaged parts customer service took forever only to tell me the parts are out of stock and have no date of when they will be back in. Poor customer service and poor packaging. Still waiting for customer service to get back to me about what they are going to do.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.
“After waiting a month and a half on backorder, the product came packaged poorly, dented and bent. Worse yet, one of the holes was drilled off-center and the bolt wouldn't fit. I went to the hardware store, spent some money, and figured out how to make it work. Now it functions as it should. When I sent customer service a message about it, I received a shallow "sorry" and that was it. If it had come in new condition, instead of damaged, then this would be 5/5 stars. Great value. But, as it is, you should assume you are purchasing a scratch-and-dent product at best and decide if that's worth the price to you understanding that customer service isn't going to do much for you.”
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. We have reached out to you via email on the 18th of March but we've yet to receive a response. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Parts have to be picked and packaged separately so the processing time is slightly longer than regular orders, but I assure you that your concern is a priority and we will resolve this issue for you. Please reach us at info@titanbrands.com if you require further assistance.
