“Perhaps I shouldn't comment as I actually haven't been able to use this item since the bed frame that we purchased in conjunction with this item did not include the Parts Kit so that we could assemble the bed frame. Finally, we were assured that a Parts Kit would be sent but here I am wasting time writing this diatribe because we still have NOT received this item but we have a nice pile of scrap steel and an incomplete bedroom reset.”
Hello Beth,
Thank you for your feedback and we are sorry for the disappointing experience. This is not the experience we want anyone to have and we want to make things better.
One of our team members is already in touch with you to resolve the issue about the missing hardware kit. We're coordinating this as well with the appropriate team for a sound resolution.
Sincerely,
Top Drawer Furniture Team
