Hello Jonathan,
Sorry for the late reply to your review.
Upon checking, you have a placed an order for a 26" Black Football with Black columns.
Did you mean you received a different column color?
Please let us know so we can make things right.
You can also send us an email at support@trophysmack.com
Let us know if you have any questions.
Thank you
Hello Rudy,
Sorry for the late reply to your review.
We apologize for any confusion as the engravings do ship separately from the trophy.
We would like to reach out and follow up if you have received your engravings that were delivered on 01/11/2021 at your mailbox.
If everything is okay now, would you be willing to update your review?
We will greatly appreciate it. Thank you!
TrophySmack Support
“Really like this trophy. It's big (we got the smallest size, and it's pretty commanding), it's got a clean look, and we were able to put the last nine years worth of winners on it along with the team name for free. Which is a heck of a good deal. Side note - my wife looked at my order the day trophy base arrived, and pointed out I had misspelled 2 team names and one owner. BUT, I contacted customer service, and since my engraving hadn't been done yet (the ship separately thing) they were able to get those changes in and save me a lot of grief from everyone. GREAT customer service. I haven't figured out yet how to get future years on the engraving, but I'm real sure based on the level of service I already got that someone will be available to help if I can't figure it out. If you want a trophy that won't be overlooked when your name goes on it, they got one for you.”
