Hello Rudy,
Sorry for the late reply to your review.
We apologize for any confusion as the engravings do ship separately from the trophy.
We would like to reach out and follow up if you have received your engravings that were delivered on 01/11/2021 at your mailbox.
If everything is okay now, would you be willing to update your review?
We will greatly appreciate it. Thank you!
TrophySmack Support
“Really like this trophy. It's big (we got the smallest size, and it's pretty commanding), it's got a clean look, and we were able to put the last nine years worth of winners on it along with the team name for free. Which is a heck of a good deal. Side note - my wife looked at my order the day trophy base arrived, and pointed out I had misspelled 2 team names and one owner. BUT, I contacted customer service, and since my engraving hadn't been done yet (the ship separately thing) they were able to get those changes in and save me a lot of grief from everyone. GREAT customer service. I haven't figured out yet how to get future years on the engraving, but I'm real sure based on the level of service I already got that someone will be available to help if I can't figure it out. If you want a trophy that won't be overlooked when your name goes on it, they got one for you.”
“The quality of the trophy was better than I expected. Everything was a great experience and I would of gave five stars but when ordering the "free name plates". I had issues with the site and it wasn't letting me submit. I wish it wasn't having issues when I ordered because now that the season is over, I am having a tough time getting name plates. Overall, I love the trophy. Please fix site when ordering so this doesn't happen to somebody else.”
Hello, Kevin!
Sorry for the late reply to your review.
Upon checking your order details, we see that only the League Name details were provided.
For the nameplates, we can engrave up to 19 years of past & current winners for free at the time of your purchase only.
If you would like we can still send you the name plates for your past year winners.
Kindly email our support team for your engraving details.
If everything went well, will you be willing to update your review?
We will greatly appreciate it.
Thank you!
TrophySmack Support
