“Just had delivery of cabin to my driveway.Very impressed with delivery driver Brian could not have been more helpfull, he even moved the floor and shingles under the carport for me. The main packaging did not go all the way underneath,just to the bottom edge. A few tear's but quickly covered with tape as it was about to rain. I will comment on cabin when it has been errected.”
“The quality of the website (It's layout, information, reviews and product details) were what first drew my attention to this company. Stands head and shoulders above the others. Purchasing was straightforward. The delivery was by articulated lorry and forklift offload, placed to the inch of where needed. On unpacking (after the snow had come and gone!) found that one piece had a detect in the wood grain. Excellent after sales customer care as after sending an email (on a Sunday morning), had reply within two hours and a new replacement part authorised (at 7.30 am on the Monday), made and delivered on Wednesday morning by courier. The quality of the product is great, 'banging' the joints together is easy enough and as long as you keep checking tongue and groves are lined up on the final bit (helps to have two) trouble free, looking forward to doing the roof. Definitely will (and have already) recommend to work mates and family. The silver grey immersion treatment (applied before delivery) saved a lot of tedious painting time-money well the extra spent.”
“I looked around at several manufacturers and cabins before settling on Tuin and the Karen log cabin. From phoning and ordering through to the delivery the service I received was first class, the delivery driver in particular doing a sterling job to get my cabin and the flooring pack right on my path. I had already spent some time digging out and then laying a concrete base so erecting the cabin was simple and quick, myself and my brother in law getting it done in under a day. The shingle roof looks superb and is simple to figure out but a lot of hard work to fit, taking a day and a half to complete, plus another half day to fit the flooring pack. After adding the wood preserver and stain and fitting the electrics I have an excellent summer house/man cave that will last for many many years. In conclusion an excellent product with top notch service that I cannot recommend highly enough.”
“We have been very impressed with Tuin and would definitely recommend purchasing from them. Our Karen Log Cabin arrived on the day we were advised, the driver was very helpful and quickly and efficiently set to work putting the logs etc onto the drive. The cabin was pretty straight forward to put together, we had laid a concrete floor. It took 2 people all day, and then additional to put on the roof tiles and skylights. Overall very happy with our cabin, the after support has been very good too, I have called a couple of times for advise on paint etc. Thank you Tuin.”
“I am an engineer and as such have a keen eye for detail. I have to say that I am very impressed with the quality of my cabin. I had a slight reservation, when looking on the web site, Tuin explains what to do if you have twisted or bowed logs. I did not experience any problems of this type with my cabin.The delivery was very efficient, on date and time. My son helped me build the cabin in one day. I ordered the floor pack, this is my only disappointment. The floor bearers are in short lengths. Andrew immediately offered me a full refund, however I decided to purchase replacement floor bearers from my local timber merchant. I would recommend Tuin cabins but give consideration to the floor packs.”
“Karen Log cabin This is the second log cabin we have purchased from Tuin. Although there was a few weeks wait for the cabin ordered, as they were out of stock, Tuin never promised anything or took the payment until a delivery date was confirmed so you know exactly where you are with them. The Cabin arrived on time as arranged with a very helpful delivery driver who left the pallet with his fork lift exactly where we wanted it. Although I haven't erected the cabin yet I have moved it to the location where it will be erected. The goods are packed well with no damages or broken glass. Having had one previously I know what to expect and the erection of the cabin will be straight forward as the different items are well listed and the instruction simple to follow. I would thoroughly recommend this product and company. Zoe”
“Love the cabin and am really impressed by the overall quality of the product. Very sturdy make and amazingly clever packaging. All delivered on time. Was relatively easy to put up and looks great.”
“Great product, everything fits together so nicely. Spent my time preparing a raised foundation and most certainly - the key to an easy build is to ensure the foundation is absolutely square and level. It looks good, and looking forward to years of enjoyment. Oh yes, the roof shingles really sets off the appearance as well.”
