“I ordered my EMMA and adjoining shed annex based on recommendation from my brother in law - who was also kind enough to put it all together for me. I can only reiterate most of what is said in other reviews- I was really worried about access - I live in a small victorian terrace in a narrow road with limited parking and very enthusiastic traffic wardens . We were lucky delivery was on a bright and dry day - the driver simply parked the large truck on the adjoining dual carriage way and removed the pallets using the incredibly adapatable fork lift - he used it to raise the pallets above the parked cars on each side to deposit it in the clear space outside my front door - the whole process took about 20 mins. My team of helpers carried both pallet loads through the house, to the site, in under an hour. The actual building went well though on behalf of the workers I echo the call for a bit more detail on the instructions - the portico over the EMMA door was a real conundrum and took several attempts to complete. I was also told that previous purchases included lot numbers on specific planks etc which were not present on the EMMA and this also slowed them down a bit. Still its now built and painted and I am using it happily as a garden office - the quality is great and with the insulation in place I am finding it very cosy. The shed annex takes all my gardening equipment - I am only 5ft 3ins and exist in it happily but anyone taller would have problems! We found your website really helpful and loved looking over the photos and guides.”
“We are really pleased with our Emma log cabin, which we purchased after a friend told of their positive experience with Tuin. There was a slight hiccup around payment and the cabin ended up being delivered a day early (which we only found out on the day). That said, these minor issues were overcome and the staff were always friendly and helpful. We had the cabin installed by a company recommended by Tuin, who were fantastic. I'm doing the floor myself which I have found straightforward. The cabin itself is exactly as I had hoped and expected and cannot fault this at all. Overall we are really pleased, and have already recommended Tuin to others!”
“The Emma log cabin is absolutely amazing. Perfect size for our garden. Easy to assemble, fun to build and I had it up and complete within 2 days. Since then I have painted, added electric and now currently onto furnishing the interior to make it a bar. Would highly recommend. The whole process was fantastic, from ordering, to delivery, to building. A pleasure of a company to deal with.”
“We could not be happier with our Emma cabin. The delivery was quick and the driver very helpful. It took me about four days to finish the cabin including the floor and shingles without to many problems. Having a good level base made everything simple. Since finishing the cabin is in constant use as an office, exercise space and mini cinema. Brilliant investment.”
“Ordering was simple. Delivery time agreed and it arrived when stated. the delivery driver was very helpful and put the pallets exactly where we wanted them. Instructions for built clear and when together as planned. Now enjoying Emma and given that the extra thick walls are sound we look forward to using the building in the colder days! very, very please with everything and would recommend Tuin and EMMA!”
“Ordering the Emma log cabin was easy and hassle free. The driver was fantastic parked his huge articulated lorry with trailer 2 miles away and used his forklift to bring the cabin down our narrow windy country lane. He also managed to park the cabin on our raised lawn which made it much easier when we opened the package for assembly. The cabin went together very well, and although the bulk of it is easy to work out and straightforward, the instructions could be more detailed. We are also quite a few timbers left over which don't appear to have any purpose as they are not in the inventory list. it seems a shame that the complaint most people have is poor instructions. Come on Tuin sort them out! Overall the cabin is of good quality and is competitively priced, so would definitely recommend but do not expect to purchase again as this is built to last. With decent wood preserver then a professional top coat this should survive the worst of British weather easily. I also purchased the storm kit as we live in an exposed area, unfortunately the instructions for these are also none existent. No mention of how tight the stays should be against the springs, plus with Emma you have 4 stays and 8 potential choices of position with no recommendations. Again, please sort out your instructions. Overall we are delighted with the cabin.”
“We ordered the Emma log cabin - delivery dates were confirmed and adhered too. Driver delivering was excellent. Unpacking the huge pallet took me and a friend some time as I didn't want to muddle the stuff up .. also wanted to check off the parts. I studied the plans prior to starting building and watched YouTube of building a cabin. The plans are basic and to be honest, the page with the roof(s) etc on, needed to be far bigger and clearer. We really struggled in trying to figure out with the triangular piece above the door way, which way up or when to fit it... the picture was so small and unclear .. it seems others upon checking had similar issues. I did contact Tuin for advice about what I thought was a wrong part or missing, but no one got back to me, in the end I sussed my mistake or misunderstanding with the window woods. About windows and doors, I did find the hinges adequate but not what I would say robust enough. The cabin fitted together well - I made sure the base woods were square at the corners and level .. did see a YouTube where the guy missed out fitting the base woods and with Tuin assistance had to jack up the cabin to fit them. It may have helped if parts were labelled ... as there is quite a lot of surplus packing wood which you are not sure if they part of the cabin or not (or at least mark as packing wood say with a red spray mark.) Its definitely a 2 or more person job, we picked the hottest weekend so far and got burnt to crisp .. especially doing the roof with the shingle asphalt thingies. Did seem to have a large surplus of 50mm nails for some reason. Overall, we are well pleased with the service we had and the cabin and look forward to the summers and possibly winters usage of it.”
“Had our Emma cabin/snug bar for just over a year now and cannot fault it. Joiner friend built it and husband treated and painted it. Insulated the floor and roof and have spent many enjoyable hours in the summer and winter months. Everyone who visits comments and loves it and I think you may have a slight influx of orders coming your way :)”
