“The cabin is absolutely fantastic. The delivery and the driver, 1st class. The problem is the instructions are very difficult to understand and the help that you are promised will be a few hours at most, took days. By the time they get back to you, you have sort of figured it out anyway . You are left with pieces of wood that look like they belong somewhere but cant work out where. For the price you pay, you should get a far better customer service. Maybe a video call is the way forward. Overall I am happy with the cabin just disgusted with customer service side.”
“Cabin arrived a day late due to issues with shipping but I was kept informed...a few pieces had slight damage and Tuin replaced these without a question on next day delivery...the cabin is very easy to put together albeit the instructions aren't brilliant but its quite self explanatory. Brilliant quality”
“Cabin arrived a day late problems at the port, so I had to take another day off work, so 2days off with out pay . That aside the delivery and the driver was excellent. 1 off log has some damage other than that the quality looks impressive. Ive stacked the cabin in my work shop/shed as per instructions ready to start the build, waiting for insulation boards for floor and roof. In no rush to erect the cabin , will review again once finished complete with sikkens wood treatments.”
“Overall we are delighted with our Tuin Emma Corner Log Cabin. It is well-designed, very high quality, perfectly engineered, easy to assemble (with reasonably good instructions) and looks visually very attractive. When we have kitted it out it will be very comfortable and usable year round. The price was extremely competitive compared to others we were able to view. The website provided an immense amount of helpful information on installation, timber treatment, electrics, flooring, etc. We (my son-in-law, who has an oak framed timber building business, and me, a pensioner and very amateur DIYer) built the cabin and shingled the roof in two days. My wife and I have spent much, much, much longer applying several coats of Sadolin Classic to the outside and painting the inside. But the result is stunning. The only negative was the delivery - the driver phoned at 7pm on the scheduled day of delivery to advise that he had parked-up on an industrial estate two miles away from the village were we live. He wanted us to meet him at 7am the next day to guide him to our home. Well neither the 48 ton articulated lorry nor its fork-lift truck unit could have navigated the final 1.5 miles to our village !!!! Fortunately my son-in-law came to the rescue as he had transport that could do it, so the driver just offloaded the cabin package on to his trailer. Looking forward to enjoying our Tuin cabin.”
“We are extremely pleased with our Tuin Emma log cabin. The log cabin arrived on a fork lift and was placed on our driveway exactly where we wanted. We had prepared a slab base and construction of the cabin was fairly easy. All the parts were very well made and fitted together easily. The only problem we had was with the boards above the doors as it wasn't clear how they should fit but we did find a solution. The cabin is now complete and the exterior wood has been treated. We had a storm last night and the cabin interior is still dry and there was no damage. I would recommend following the guide on Tuin's website in particular concerning the damp proof course and membrane and wood treatment. The cabin looks fabulous and we are now enjoying decorating and fitting out the interior. I would certainly recommend the Emma log cabin and Tuin themselves who have been very helpful.”
“Absolutely amazing - really sturdy and just what I wanted . Great quality . I had looked at other cabins before settling on this one and the quality is best by far .”
“What a pleasant change!! Order placed and a week for delivery selected. No money taken as promised until I had a confirmed delivery. The transport company booked in my delivery exactly as described, delivered it on the day requested and the driver was very helpful and polite. On checking the items for the log cabin all was in order and once the foundation beams were set the build was very straight forward. I only needed a second person for putting in the windows and putting up the roof supports, everything else I have completed on my own. The cabin was fully built in 2 days. I have insulated the roof before putting on the shingles again on my own and done over a weekend. I am very impressed wiyh the build quality and general ease of putting together. I would recommend a Tuin building to anyone thinking of putting a good quality cabin in there garden. Superb.”
“we purchased the Emma as we wanted something that would be useable all year round. The delivery driver was excellent arriving almost to the minute that he advised. The shed took a little time to construct mostly on my own, although i had to borrow a chop saw for the hardwood base to ensure the angles were correct and straight. if these had been pre cut then i would have constructed in 1 full day (it took me two days on my own). the shed was as per the instructions although the videos threw me a bit as the doors and roof were different to those shown. the roof was actually easier than i thought. the shingles were a joy to put on as it was sunny. I have now painted the outside and sealed the hardwood beams to prevent any ingress of water and will put the floor in when we have had a sufficient rain to test! overall i have been very impressed - so much so the shed makes my old wooden garage look bad - this will be the next Tuin purchase such is the high quality and ease. I would recommend this product to anyone!”
