“Tuin are one of the best suppliers I have ever dealt with. On the day of delivery the driver Brian explained to me that he could not get his 40 ton lorry up our close , so he used the Mofat stacker truck which he drove 0.5 mile on the road to deliver our Chloe log cabin. Brian placed the Chloe cabin on my drive where I required it and nothing was to much trouble. A big thank you to Brian. The staff in the Tuin office were very good and went the extra mile to accommodate my delivery requirements. A big thank you to the Tuin staff I dealt with in the office. The Chloe log cabin was easy to erect and very good quality. I would recommend Tuin to all my family and friends as they exceeded all my expectations. Keep up the good work.”
“Living on the Isle of Wight I thought would be a problem for delivery and would make the cabin uneconomical however having compared similar products on the Island it was clear the cabin was cheaper than buying locally and much better quality. The ordering was very easy and the staff most helpful, delivery was swift and to plan and not expensive. I found a local guy to build the base and erect the cabin which from start (uneven old base in the garden) to finish, took 2.5 days and it looks fantastic and such good quality.”
“Very pleased with my chole log cabin very helpful delivery driver aging already having the base in place my husband and began the build on Saturday morning by 3.30 the same day had cabin up to the rafters and did the roof on Sunday morning just the shingles to put on hoping to get the floor in and install log burner then looking forward to a couple of hours Christmas Eve with a nice bottle of wine. Thank you tuin.”
“Chose this particular cabin for it's optimum size and configuration for my space. Delivery was on time in fact a day early. The construction was relatively straight forward, quality of materials was 1st class and the accuracy of the machined parts was mm perfect. Once the bearers were level and in place I was up to roof level by day 1 with only the assistants of my wife. Final completion took a few more days due to weather. Viewing the videos helped a great deal before I started (highly recommended before commencement) I did however find the included instruction manual lacking in the finer detail, particularly about fitting the floor and the labels on the individual logs although clear did not seem to relate to the plan. This wasn't a problem in this case as the cabin was a simple rectangle Conclusion - top rate quality product - would I buy another - absolutely”
“Highly recommend Tuin cabins.. They are the most helpful company I have ever had the pleasure of dealing with... All emails are answered quickly . The carriers arranged a day for the delivery. and all went perfectly well, it was dark when he arrived but this was no problem to him ,it was all off loaded quick and easy, I noticed after the driver had left to go back to his lorry 1/2 mile away that he hadn't left any wood treatment.. I caught up with him and told him , he had nothing else on his lorry so told me to get in touch with the office in the morning. I contacted Tuin and they arranged delivery and got it to me within 24 hours. Due to bad weather I was delayed in checking the cabin, again I emailed Tuin asking if this would be a problem, again another quick response re assuring me that it would be ok. I have now checked the cabin and stored it in a nice dry environment until I am ready to erect it' Everything is in perfect condition , just one weather strip missing on one of the doors, but this isn't a problem for me to fix.. I certainly would use this company again,they are brilliant.”
“As I write, two fitters are erecting the walls. The doors and window are in and the roof installation is imminent. The delivery, the helpfulness of the driver, the packaging, the materials and the quality are all first class. We are sure that the finished project will be a delightful addition to our garden. All in all, excellent value for money.”
“After some lengthy research and pondering over size, layout and log thickness, I opted for the Chloe 4 x 3m with 40 mm logs and double glazing. So pleased I did - it was the right choice. Dealing with Tuin was an absolute pleasure, great communication, rapid feedback on questions and queries, cannot fault them. The Walpole driver was bang on time and very careful and helpful. I've built the cabin pretty much on my own over the period of a few days. It was so easy, once all the components were unpacked and laid out, the build is very quick. I was very impressed with the quality of the timber, the accuracy of the joints - top quality machining. The online instructions and videos were a great help - in summary, extremely pleased with the finished product, highly recommend Tuin, their products, support and customer service.”
“I was looking for a cabin and Tuin can highly recommended by a builder friend. After looking at other similar products on the market Tuin seemed to be very competitive and offered a higher specification product. I am certainly glad I bought from them. Their sales team have been helpful and not pushy. The cabin was delivered whilst I was out and Walpole the delivery company clearly took a lot of care in positioning the cabin parts in the most convienient place for me to unpack and where very good at keeping me informed over the delivery process and dates. Although I had a builder arranged to erect the cabin I ended up putting it up by myself. I couldn't get over how well made and precisely the timber and its joints had been made. It was easy to assemble although I did need help to carry the heavy double glazed window and door. The completed cabin is perfect for my `hobby room` and as I`m 6ft 3" I`m very impressed with the generous head room. The cabin is exceptionally well made and there wasn't any significant defects. It will clearly last a long time and be an asset to the property. Very pleased with it. Ps the cabin took just over a day to install by myself, the lovely shingle roof took me about 5 hours as I hadn't done anything like these before - but they where worth it as they add character to the cabin.”
