“Overall a very solid product. Better value for money than most garden sheds. Unfortunately our Palma log cabin had some gaps around the sides & roof despite being assembled by 2 professional carpenters. We had to buy extra timber baton to cover up these gaps. Some exterior defects including a spit in the timber which, had it not been on the back of the cabin and out of view, we wouldve returned the product for. The flooring kit wasnt great and required lots of extra cuts. Roof shingles look good. Instructions for composite floor bearers poor. I would recommend this product however some things do need addressing by the manufacturer, such as exterior detects, poor instructions (even for professionals), weak flooring kit and gaps around sides & roof.”
“Main structure excellent-easy to put up; and fantastic looking. However, the inside handle of the door had a fascia that did not fit over the handle mechanism. I would like a new fascia please that fits.”
“Wow from start to finish its been amazing. Once you made the commitment to buy the log cabin it all flows very well. So I ordered a Palma Log Cabin 4x4m to use as a work shop. The base you put down needs to be level, I replaced a older shed so used that base. First mistake on my part. This cause some issues but we got there in the end. The main structure walls can be done on your own, its a simple check the log, decide which side you would like in the cabin and lay the log on top of the last one. Once all the walls are up and you have placed the door in, its all done in a 3 hour run. You must check that its level and when you have most of the logs together make sure its square. The roof I needed help with but once up you can run solo again. The roof and laying the shingle take the time and take your time on the shingles. They make the cabin. I have just finished placing the wooden floor and again its hard work but great result. All in all from the original order to the amazing delivery, on time and very helpful to the amazing engineered logs and structure... I can not fault any part of this log cabin. The only sad part is once you have put one up and learned so much on what not to do or how you would do it slightly differently next time, you realise there may not be a next time !! so I'm currently trying to talk some friend in getting a cabin from Tuin. Big well done team Tuin and thank you.”
“Delivered ahead of schedule, using a forklift to bring it from the road conveniently into my driveway. All parts were present, which has not always been my experience with other suppliers. It's worth mentioning here, though, that the necessary screws are not supplied, other than for the floor kit, so you'll have to supply a number of different sizes. The logs fit together well and the process of building the walls is easy and rapid. On fitting the roof it became apparent that the side walls were a little high. If I were to do this again I would at least shave the tongues off the top logs. All parts are of good quality, with very little warping, and fit together readily. I would happily buy this or similar products from Tuin again.”
“Very pleased with our Palma cabin. From ordering through to delivery all was very smooth, the delivery driver being especially helpful. Having never built a cabin the amount of timber initially is very daunting but the instructions were clear if a little sparse. Getting the base correct is key and they emphasise this on the website. With some help from my wife I had the cabin completed over 2-3 days. My only criticism would be that there is so much excellent information on the website you can miss some important tips, perhaps a check list for new builders to make sure you consider everything? One example is when we completed the cabin we then thought about possibly insulating the roof but it seems doing it internally isn't a great idea and it should go on externally prior to felting, a bit annoying having spent the day nailing on god knows how many felt shingles. That said still a 5 star experience.”
“Having not had anything this large delivered or having built anything like it, the prospect of the Palma cabin arriving was daunting, but the process was really smooth and Darren the driver was brilliant. There is plenty of information on the Tuin site to help you face the task of making this giant Jenga set looking something like a cabin. It does take some wading through but its essential to do it to ensure a good result. There are far more pros than cons and our end result is as shown in the attached picture. The pros in a nutshell are that this is a quality bit of kit and the support available is superb. The nit picking cons to me would be that, unless you have the space to unpack all of the equipment and itemise it (and theres a lot of it) it is not clear that there is a spare Purling in case of a damaged/warped one (which we had). The other issue was that some of the items (for the door casing in our case) were right at the bottom of the stack and the included installation drawing wasnt the best quality. This led to us having to back-fit the door frame which worked fine. Timing is all and I was disappointed that the price dropped 850 before ours had even arrived. Cest La vie. Te lesson there is to wait until late August before buying. Last con was the window glass which is not great quality for the price of the item. Would definitely buy again.”
“There are many log cabin providers out there selling what seem to be similar products but none we found were as helpful as Tuin. Purchasing was straightforward and easy, lead times for delivery were quite long but this was not at Tuins fault and was communicated well. Building the cabin was an experience. I have never built anything like this and neither had the friend I roped in to do it. However, with a bit of organisation, and assistance from the out of hours help email which was excellent and rapid, we got started and made good progress. In total in took 3 days to build and I was messing around tweaking things for a few days after. If I could give any advice, make sure, triple check the base is completely level... I made a mistake here so a lot of time was spent levelling the cabin. We love it, it has now been fully wired up and carpeted and is our bar at the bottom of the garden. Cannot fault any part of it! We insulated the floor and have a space heater in there which seems to be working well, as we continue to use it over winter we may have to re-evaluate and potentially insulate the roof too but hoping to avoid this if we can. Overall, would gladly recommend Tuin and this cabin to anyone. If you have a bit of DIY skill I would suggest roping a friend or 2 in and giving the install a go, I found it quite fun! As a bit of constructive advice for Tuin, a bit more of a detailed list of contents in the instructions would be quite useful :-) Cheers Sean”
