“I have rated this a 4 stars, only because I never give the top rating, sorry guys. In essence the service from Order to delivery was exemplary. Even the delivery organisation phoned me to discuss the access and location. I decided to build this myself and so far all the wood is built I only the have the Felt to put on now. There was 1 faulty piece an "F" on the Plan. tI was a crack through a knot in the wood and went right the width of the strut so long it rendered the piece unusable. Rather than calling and waiting for Tuin to replace it, which I am sure they would have, so no criticism here, I decided to go to the local Builders merchant and make replacement for 12, as I was in full flow and needed to complete the Roofing slats that day while I had the extra help from my son. In essence then, it took just 1.5 days to build excluding the roofing felt. The instructions were .. OK.. for the structure but could have been clearer for the roofing slats, the Videos online are very helpful, thanks guys! Now it's up.. it is rock solid, looks like a quality structure, nice, and if I can do it.. anyone can. Thanks Tuin - I would recommend this to anyone else.”
“excellent service, I ordered this gazebo as Tuin had been recommended to me the ordering was very easy and the staff and delivery driver extremely friendly”
“I have been absolutely delighted with the material, quality of manufacture, after sales service and price of this product. The materials used are more substantial than those used by any of the others manufacturers I considered, all of whom were also more expensive! Down posts in particular at 112mm square are very impressive. All the wood was well and accurately machined and generally of good quality. On the rare occasions when I encountered a piece that did show some slight damage I was delighted to find that Tuin had provided no less than 12 spare roof boards, so I was able to cut a new one. I was concerned at the large splits apparent in one of the down posts originally supplied, but this was replaced without question in a timely and efficient manner with no cost to myself. Similarly, I was disappointed with the post holders supplied but these also were taken back at my request and a full refund given. No charges were made for their collection and return. I found the on-line blog posts/help line excellent and on the rare occasions when I needed any further assistance this was provided very quickly indeed.”
“The gazebo was a very good price and wad delivered within 14 days as it states. Now... when the gazebo arrived the screws were not the lengths that were supposed to be in the pack and the instructions were NOT clear. There were no cuts in the wood and just felt shoddy although now it's up looks beautiful. Not solid but beautiful. We've had lots of comments and are happy with the end result”
“Easy to discuss and order the gazebo. Delivered on the date requested. Took three of us 3-days to erect which was quicker than I thought. Looks good and a solid product.”
