“Negative The company delivering the cabin were really bad. We booked a time and they turned up 12 hours late. We spoke to them and they lied every time about traffic and accidents, when it eventually turned up the driver told us he had been sent to another job.We called Tuin to see if they could help put some pressure on and they couldn't have been more disinterested. The girl on reception was really unhelpful, gave loads of reasons why she couldn't help and did nothing to support us. Positive We're very pleased with the cabin, the quality is good, the build instruction allowed 2 novices to put together a strong construction, everything is clearly identified, there was nothing missing and most importantly the cabin looks good. It would have been a 5 star review if the delivery hadn't been so bad.”
“Really impressed by this company. They took my order did not want any money until delivery. I placed my order with the free shingles and was given a delivery date of the 31/10/16 when they could not deliver they informed me and were so helpful to re arrange or even cancel the order. No pressure just nice people from Karen to Ben. Even when I had missing parts they arranged next day delivery for critical parts. what more can you ask for.”
“This is a very good quality log cabin and was very easy to put together. The fittings, doors and windows were of a good standard and there was more than enough screws and nails. There was also lots of spare roof wood and shingles left. My only problem was the optional woodern floor. A lot of the planks were different thicknesses and coursed difficulties in laying the floor, due to leaving big gaps. The quality wasn't very good as there was chunks out of a lot of the planks, so had to be very selective on how it was layed. I still rate this as 5 star because of the rest of the log cabin but wouldn't buy the floor. I will probably end up covering with laminate. The delivery and packaging was very good as well. Thank you.”
“From ordering our Hendrick Log Cabin to delivery we have been very impressed with Tuin. The office staff were very helpful and we were kept informed with the delivery details. It took my husband and Dad a matter of days to put the cabin together and we are all really pleased with the finished product.”
“I purchased the Henrick 5 x 5 metre log cabin. I am so happy with my purchase, it looks lovely. The support was good, the company answered all my questions and delivery was on time. I will definitely recommend this to other people. I did a lot of research and this came out the best quality and value for money.”
“After purchasing the hendrick log cabin we are very pleased with the quality of the product.the build was easy following guidance from the excellent Web site,all the info you could need. Customer service was excellent e mails answered within minutes,delivery simple and on time. Would use tuin again. Very good experience thanks to all the team”
“Very happy with everything ,quality and service,my cabin looks amazing ,looked into other suppliers a lot more expensive,saying they are better quality,rubbish.I would highly recommend tuin.”
“found the whole expereince very straight forward. build went well , only problem i would say was that drawings supplied could have been a lot clearer with more detail. Delivery arrived when it was due, all went together with ease, built in a weekend. i would reccommend this cabin to anyone looking for one.”
