“If you are thinking if buying a log cabin Tuin is the only place you need to look, and trust me I looked everywhere. Frim the start my random emails were answered almost instantly and were very helpful, and partly why I chose this company. I chose to build my own, when it arrived I was scared stiff at this huge package. Once it was open and I sorted what was what, it took a day to build, two novice diyers. The second day we put the roof shingles on, we took advice and used shingle adhesive, 5 tubes but. They are easy to build, trust the instructions and you will be the proud owner of a beautiful well thought out cabin from an outstanding company, don't let the cheaper prices fool you into thinking less quality they are superb.”
“After much deliberation I opted to order my Log Cabin through Tuin. There are lots of providers out there and having not heard of Tuin previously I was sceptical about ordering through them. What swayed me to order from Tuin was the amount of expert advice from the website and also in person from the Tuin team who answered all of my questions in great detail prior to ordering. Delivery of the cabin was very efficient and apart from holding the whole road up for about 5 minutes whilst it was unloaded (as it comes on a huge Articulated Lorry) it was as Tuin state on the website and very efficient. Upon unpacking the cabin there was a few minor faults which Tuin promptly corrected and replaced. I opted to get the cabin professionally fitted and spoke to Tuin regarding this and they put me in touch with one of their recommended fitters. Luckily enough the fitter had a cancelation and the cabin was fitted a week or so after the purchase. I was going to fit this myself however with taking time off work I opted for the fitting service and glad I did as it was completed in one day with the roof felting and floor all installed. When speaking to the fitter (who was independent from Tuin and fits cabins from a range of other suppliers) he said the Tuin cabin were a lot better quality than the others he fits which gave me a great deal of confidence. On now to finishing the cabin to get it how I want it in time for spring and summer. Would I recommend Tuin ? Definitely and I wouldnt hesitate in ordering further products as looking to now order the side storage for the cabin itself. Well done Tuin.”
“The Hendrick Log Cabin is a great buy, would thoroughly recommend this cabin design. The customer service at TUIN in particular has been outstanding, being updated at each stage in the process from purchase through to delivery was so straightforward, with very responsive e mail and telephone communication. The cabin itself is exactly as expected great quality wood. The base took the longest to get right, after that the walls slotted together very easily and quickly. At this stage the roof and shingle is on, just to do the floor. My husband and I have built the rest of the cabin between us over a couple of days. The only thing which could improve easiness of construction is a more tailored to this particular product set of assembly instructions though it was easy enough to logically work out. We looked at various cabin designs but felt that this cabin would suit our needs the best and with the other great reviews it certainly hasn't disappointed in any way. Great log cabin !”
“I hunted for ages for a log cabin 5x5 m I was starting to get depressed with the prices people were selling them for, I then stumbled across Tuin on the web boy o boy am I glad I did. Price fantastic, quality superb, customer service outstanding, delivery brilliant. Don't even bother looking elsewhere all you have to look at is how professional the web site is there is just so much information on it. I can't stress enough how impressed I am with this company, nowadays customer service like this is hard to find. Almost finished building my cabin, went up a dream the quality of the wood was very good as good as cabins twice the price. I built a lugarde cabin years ago. The Tuin cabin was every bit as good for literally half the price and went together every bit as easy. Thank you very much Tuin people. Pleasure doing business with you.”
“Hi all, started the build at 09.30 this morning and ran out of light at around 5.30 this evening and only the ridges and barge boards to put on. Ok there was four of us and most of the time was taken up on the roof and shingles. It flew up and only a couple of boards needed a bit of coaxing into place with the aid of a couple of clamps as per the on line video's. The only bad part was that one of the apex part's were too long and needed trimming to size, but not that simple as the measurements for the notches at each end were probably taken from end to end, they were way out (25mm each side) so had to notch them out to suit, a pain in the butt but lucky we knew what we were doing to resolve this and then trim off the ends The overall quality and ease of the build, apart from the bit of fettling we had to do, is superb, we are very pleased with the result and couldn't wish for a better product, in fact two of our friends who helped us are now going to order one themselves they were so impressed. So be prepared to do a little bit of adjustment's if you need to and the rest goes up just as per plan. I did a fair bit of emailing the tuin team before starting and watched the video's. Please do this as there is lots of info there for you and i was so impressed, that as a shift worker that they emailed me back within minuets what ever the time was. The delivery was just as good, it turned up at the time he said, on the fork truck and apart from installing it for me he could not have been more helpful. I still give it 5 stars even though i had a bit of adjusting to do, but i think you expect that, though it's not an excuse for the bad apex part. Also as a company it deserved the rating because of the fantastic email response from Richard and the whole team. Would i buy from Tuin again ? Yes you bet, my wife is looking at a potting shed. To sum up then, excellent product, excellent delivery, excellent customer service.”
“We ordered this unit in December 2015. Delivery was very quick (on a 40 ton wagon with fork lift truck). You need good access for this. Arrived at 7.30am and delivery complete 20 minutes later. What was delivered was exactly what we ordered on a single pallet 5m x 1m. We used a local firm to erect the building, and they finished with ease in 4 man days. The quality is very good. The design of the windows is unusual and the opening light has proved difficult to close. Overall however a very good product.”
“The Hendrick is a spacious cabin and perfect for my workshop/playroom/storage purpose. I have chosen the 45mm logs and it is more sturdy that what I expected. The timber is good quality and the delivered pallet is hard to fault. In terms of the building experience, this is the first one I have attempted and as a natural worrier, the amount of information on the website with the videos on YouTube helped to get everything right. The customer service is top class and no matter how many emails you bombard Richard with, he will always come back swiftly and give good advice. I can recommend Tuin for a good product, top class customer service and a most satisfying building experience.”
“Hi, really impressed with my Hendrick log cabin 5.0 x 5.0. Took about 2 days to erect completely (me and the wife), only had one problem with the roof, there were 6 boards short, but for me this was not too much of a problem as I own a joinery company so I quickly popped to the workshop and made some up, also did not have quite enough shingles to finish the ridge but I have sorted that out as well. (Perhaps you supplied the roof for a 400 overhang instead of 700) The quality of the timber and machining is excellent and value for money second to none. Even though I had a couple of problems I still think it is worth 5 stars, prompt and efficient delivery, excellent product, will definitely recommend you to my friends , Many thanks Steve Campbell”
