“We had an issue with an existing sonic toothbrush, the staff were extremely helpful and once the questions had been answered and videos sent, they immediately sent out a replacement, and I returned the unit back for them to examine.
Outstanding service”
Thank you for taking the time to leave such a kind review Wayne! We're pleased to hear that our team was able to assist you promptly and effectively with your issue. We strive to provide outstanding service, and it's wonderful to know that you had a positive experience with the replacement process. If you need any further assistance, please don't hesitate to reach out. We really value your support!
“Great toothbrush, been using it for a year now.
At one stage it stopped charging and I got a replacement very quickly.
It was during that time that I realised how much I had grown used to it cleaning my teeth.
Switching to a normal toothbrush had me missing my sonic.”
Thank you for your fantastic review Mariana! We're delighted to hear that you've been enjoying your toothbrush for over a year. It's great to know our swift replacement service met your needs when you experienced a charging issue.
We’re glad you’re back to using your sonic toothbrush and appreciate your continued support. If you ever need anything else, please don't hesitate to reach out.
Thank you for your glowing review! We're thrilled to hear that our electric toothbrush has made such a positive difference for you. Your satisfaction is our priority, and we're delighted to have exceeded your expectations. If you have any further feedback or questions, please don't hesitate to reach out. Happy brushing!
“Amazing! Took a little getting used to but I won't go back to a normal toothbrush now. Feel like I've been to the dentist every time I clean my teeth. Have noticed a difference even after a week!”
Thank you for sharing your experience! We're thrilled to hear that you're enjoying your new toothbrush and noticing positive results so quickly. Happy brushing!
“Excellent customer service from this company. My toothbrush went wrong just over a year after purchasing it.. thought I didn’t stand much chance of anything being done about it as out of what I thought would be the guarantee. I gave it a try and called them up. Phone was answered immediately by a very helpful lady.. no waiting in a call queue or ‘we’ll email you back a week next Wednesday’ .. no quibble, a replacement was offered and gratefully accepted. It arrived the next day. Customer service in this country has all but disappeared… not with this company.. oh, and the toothbrush is pretty good too!”
Thank you for your wonderful feedback, Hilary! We're thrilled to hear that you're pleased with the service you received and we're glad we could swiftly resolve the issue for you. Your satisfaction is our top priority, and we're delighted that you're happy. If you ever need further assistance, please feel free to reach out to us anytime!
“This is my first experience with an electric toothpaste and the Sonic Toothbrush is a winner. Love the way you divide the mouth into four parts and the toothbrush times each section. Two minutes is longer than you think! I feel my teeth are getting a great clean and expect to see an improvement over the coming weeks. The brush takes a little getting used to but it just gets better with each clean.”
Hi there! We're thrilled to hear that you're delighted with your new Sonic! Thank you so much for sharing your positive feedback. Your satisfaction means the world to us! If you ever need anything or have any questions about your purchase, please don't hesitate to reach out. We're here to help anytime.
We are so grateful for your thoughtful review! We’re delighted to hear that you had a positive experience with our product. Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
