Hi there! We're thrilled to hear that you're delighted with your new Sonic! Thank you so much for sharing your positive feedback. Your satisfaction means the world to us! If you ever need anything or have any questions about your purchase, please don't hesitate to reach out. We're here to help anytime.
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our product. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
“Great service, these were replacement heads after I had ordered the incorrect heads some time ago - great communication, they accepted my return and refunded me in full very promptly. My replacement arrived within days. Thank you Spotlight, great products and great service!”
We are so grateful for your thoughtful review! We’re delighted to hear that you had a positive experience with our service. Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
“Arrived quickly - but via Amazon, not direct from the company, even though the replacement heads were ordered on the company website.
For this reason, I deleted all the associated emails from Amazon without opening them, as I believed they were among the many fake & scam emails received each day purporting to be from Amazon...so one star deleted.
Another star deleted because the cost of replacement heads from you is MUCH too expensive! You behave like a printer company selling printers & ink - luring customers with a moderately priced toothbrush, then ripping them off forevermore with the price of the heads. Don't think we customers don't understand what you're doing!
: (”
Hi H, Thank you for taking the time to share your feedback.
We sincerely apologise for any confusion caused by the use of Amazon Shipping. This is Amazon's courier service, seperate to Amazon, which we utilise to ensure your order reaches you as quickly and reliably as possible.
Regarding the cost of our replacement heads, we understand your concerns. Our packets of replacement heads are designed to last for 9 months per purchase. Our team strives to offer great deals and promotions regularly for our customers. Your feedback is invaluable, and I will ensure it is passed on to our team for review.
We truly appreciate your support and are always looking to improve our products and services based on customer feedback. If you ever need anything else, don't hesitate to touch base with our CS team any time!
Thank you for your review Cormac! We're delighted to hear that the product met your expectations and is exactly as described. Your satisfaction is our priority, and we appreciate your feedback.
If you have any further comments or questions, please feel free to reach out.
