“Arrived quickly - but via Amazon, not direct from the company, even though the replacement heads were ordered on the company website.
For this reason, I deleted all the associated emails from Amazon without opening them, as I believed they were among the many fake & scam emails received each day purporting to be from Amazon...so one star deleted.
Another star deleted because the cost of replacement heads from you is MUCH too expensive! You behave like a printer company selling printers & ink - luring customers with a moderately priced toothbrush, then ripping them off forevermore with the price of the heads. Don't think we customers don't understand what you're doing!
: (”
Hi H, Thank you for taking the time to share your feedback.
We sincerely apologise for any confusion caused by the use of Amazon Shipping. This is Amazon's courier service, seperate to Amazon, which we utilise to ensure your order reaches you as quickly and reliably as possible.
Regarding the cost of our replacement heads, we understand your concerns. Our packets of replacement heads are designed to last for 9 months per purchase. Our team strives to offer great deals and promotions regularly for our customers. Your feedback is invaluable, and I will ensure it is passed on to our team for review.
We truly appreciate your support and are always looking to improve our products and services based on customer feedback. If you ever need anything else, don't hesitate to touch base with our CS team any time!
Thank you for your review Cormac! We're delighted to hear that the product met your expectations and is exactly as described. Your satisfaction is our priority, and we appreciate your feedback.
If you have any further comments or questions, please feel free to reach out.
“I believe I ordered wrong brushes ,I thought all your brush heads were the same
I’ve the green toothbrush and brush doesn’t rotate ?? Just cleaning like non battery brush”
We're grateful for your feedback Paula, and we can see the issue with your toothbrush from the image provided. Our dedicated Customer Service team has reached out to you via email to address your concerns promptly.
“As with the toothbrush, its packaging and accessories, I find all to be quality looking and in performance and a pleasure to use. My dentist and hygienist were very complimentary of my teeth at my last appointment.”
Thank you for your wonderful review Stephen ! We're delighted to hear that you're pleased with the quality and performance of our toothbrush and its accessories. It's fantastic that your dentist and hygienist have noticed the positive difference in your teeth. Your satisfaction is our priority, and we're glad our product is contributing to your dental health. If you have any further feedback or need assistance, please don't hesitate to reach out. Happy brushing!
“Item was what it was supposed to be - three replacement tooth brush heads .Delivery by Amazon dreadful . Left outside back door on a windy farm yard in North Yorkshire where they promptly blew away ! It would have helped if the delivery person had simply knocked and just
handed the package to me ! Hence one star .”
Thank you for your feedback. We’re sorry to hear about the issues you experienced with the delivery of your order. While we strive to ensure a smooth process, it seems the delivery service fell short in this instance.
We understand how frustrating it can be when a package isn’t delivered properly. Our customer service team has contacted you via email so we can arrange for a replacement and address this with our delivery partners to prevent such issues in the future.
Thank you for bringing this to our attention, and we hope to resolve this for you promptly.
