We are really sorry to hear about your experience. A member of our team has reached out to you directly to get this sorted as quickly as possible. We appreciate your feedback and the opportunity to make this right. ~Breanna
Thank you so much for your kind review Mary! We’re delighted to hear it was a hit and that your husband is so pleased with his gift — that’s wonderful to know ~Breanna
“The toothbrush itself is ok however it very much feels like something you would buy off Aliexpress. The accessories are particularly cheap and flimsy. The toothbrush heads look cheap and suspicously similar to ones you can pick up off a Chinese online retailer for a couple of quid. I don't think this is 'Made by Dentists', I think it has been 'Imported by Dentists'.
The one thing that partly redeems it is the good battery life which definitely outlasts the traditional electric toothbrush brands. However the low-battery warning is ineffective, you just go to use the toothbrush and it doesn't switch on.. That is quite frustrating.
This product is not premium and so whilst it does work and doesn't require charging every few days, it isn't worth the premium price.”
Thank you for your feedback Peter. We’re sorry to hear the product didn’t meet your expectations. Our toothbrushes are designed by dentists with a strong focus on the quality of materials, safety, and performance, and all components are tested to meet required safety standards. We appreciate your comments on the battery life and the low-battery indicator, and we’ll be sharing this feedback with our product team for review. ~Breanna
Thank you for your 5 star rating on the Sonic Pro Giovanni! We’re delighted to hear you’re enjoying your Sonic Pro in Jet Black! Your feedback is greatly appreciated and helps us continue to provide the best products. ~Suzanne
Thank you for the great feedback! We are thrilled to hear you're "very happy" with the performance of your new toothbrush.
We also sincerely appreciate you pointing out the misleading charging information in our documentation. That is a critical detail, and we apologize for any confusion or inconvenience that caused. We are immediately reviewing our user manuals and product pages to correct any outdated or unclear charging instructions.
Your feedback helps us ensure that every part of the customer experience, from brushing to charging, is clear and straightforward. -Tina-
Thank you so much for sharing your experience Clare! We’re delighted to hear that you love your Sonic Pro and that your son is enjoying his as well! It’s always great to hear our products are being enjoyed by the whole family! ~Suzanne
Thank you for your feedback Grzegorz. We’ve been in contact with you regarding this matter, and the refund has already been processed. Please allow a few working days for the amount to reflect in your account, depending on your bank’s processing times. If you have any further concerns, feel free to reach out to our customer service team — we’re here to help. ~Suzanne
