“Unfortunately the sonic Pro is not working properly. Have tried to use three tines but can't as the toothbrush doesn't stay on one setting but rapidly switches between all four, without the power/settings button being touched. Disappointed and will need to send back”
Hi Anna, we're truly sorry to hear about the issue you're experiencing with your Sonic Pro toothbrush. Your feedback is invaluable to us, and we're committed to ensuring that every customer has a positive experience with our products. Our customer service team has been made aware of your situation, and we're pleased to let you know that they have already taken steps to resolve this for you. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team, who will be more than happy to assist you.
“So far I think it's a good toothbrush (only had it a week or so). I like the various settings and the quarterly timer.
I did find it a bit odd though that despite saying it came with 3 replacement heads it didn't actually come with an original head which means you really only get 2 replacements”
Hi Wendy, Thank you for your review and feedback! We're glad to hear that you're enjoying the various settings and the quarterly timer on your new toothbrush. We apologise for any confusion regarding the replacement heads. Your comments are valuable, and we'll ensure to clarify this in our product descriptions. If you have any further questions or need assistance, please don't hesitate to reach out. Happy brushing!
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our product. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
“Got as a gift as I already had one. Wish I bought it years ago. Excellent toothbrush. It’s just so easy and fast as well. Battery lasts phenomenally long.”
Thank you for your wonderful review! We're thrilled to hear you love your new toothbrush and wish you had it sooner. It's great to know the battery life and performance have exceeded your expectations.
Thank you for your kind words and fabulous feedback! We're thrilled to hear you're loving your new Sonic Pro and we're delighted you have had a good experience with our CS team. Anything you need, pop us a message any time!
We're thrilled to hear David, thank you for sharing your experience with us! We're delighted you're happy with your Sonic Pro and should you need anything, don't hesitate to touch base any time!
“This was a replacement as the first one I purchased stopped charging. Anyway, emailed Spotlight Oral Care and within the week, I received a replacement. Great service and great product thank you for the speedy service.”
We are so grateful for your thoughtful review, Nik! We’re delighted to hear that you had a positive experience with our service. Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
