“I ordered a new toothbrush to replace my Sonic that I had had for 2+ years. Unfortunately, the new TB did not hold its charge. I reported this, sent photo's etc as requested. It was agreed to replace the faulty product. Unfortunately, it was replaced with a Rose/Pink model when the original purchase was white. Again, I reported this issue and ultimately received the correct colour, and I can confirm that this one is holding the charge. Although I am happy with the product, it was not the best overall experience.”
Thank you for your honest feedback and for your patience throughout the replacement process Les. We’re sorry for the initial issues with the faulty toothbrush and the mix-up with the color. We’re glad to hear that you’ve now received the correct white model and that it’s holding the charge properly. Your satisfaction with the product means a lot to us, and we appreciate you sticking with us. If there’s anything else we can do to improve your experience, please don’t hesitate to reach out.
“Delighted with toothbrush and speed of delivery. Disappointed that case for brush and plastic container for spare heads has been discontinued. Great for travelling. Gerard Verschoyle”
Thank you for your positive feedback about the Sonic Electric Toothbrush and our delivery service Gerard! We’re glad you’re delighted with the product. We completely understand your disappointment about the case and plastic container being discontinued. We appreciate you sharing this feedback and will pass it along to our product team for consideration.
“I like this toothbrush very much, a vast improvement in terms of ease of use and battery life. My previous one never shut itself off properly and the battery subsequently was always running out. This has a good range of brushing options too. I'll be sticking with this brand.”
Thank you so much for your lovely feedback Donna! We're thrilled to hear that you're enjoying your Sonic Electric Toothbrush and that it’s been a big improvement in both ease of use and battery life. It’s great to know the brushing options are working well for you to and we're especially happy to hear you'll be sticking with our brand. That means a lot to us!
“I’ve tried others. Unfortunately wasn’t happy with my last 2 electric toothbrushes(not this brand) I am over the moon with this one! It cleans perfectly and precisely. It is neat and not too big and clumsy like others. It’s quiet and the battery lasts forever. I did my research this time and it’s paid off. I’m quite impressed and would definitely recommend this product.”
“I have already been in touch over this - I am finding it very diffucult to remove the brushes from cthe unit - to the extent that I have stopped trying, which meas that my wife is unable to use the Sonic Toothbrush. This is very disappointing. It has been like this since the day I bought it, so has not been caused by the accumulation of any material brushing related material!
Yours sincerely
Kel Fidler
Prof Kel Fidler CEng HonFIET FREng”
Thank you for your feedback, and I’m sorry to hear about the trouble with the brushes. Please reach out to our customer support team and we’ll work on a solution for you.
Thank you Dolores for taking the time to leave us a review. We are very sorry to hear that you experienced an issue with the brush heads. A member of our customer service team will reach out to you to resolve this matter.
